Field Service Technician

Job Title

Under supervision of their manager and/or Lead Field Technicians, provides complex preventive maintenance, testing, and repair service of computer hardware, primarily on stand-alone or networked PCs. Coordinates the installation, maintenance and support required to maintain a variety of networked PCs. Provides technical support to Technicians in performance of duties.

Principal Duties and Responsibilities

Consults with Management to review the feasibility of systems requests from client departments.

Performs inspections, installations, preventive maintenance, testing, and repair of IT equipment at various customer sites.

Troubleshoots complex problems with hardware and software.

Consults with Management to review trouble shooting techniques, procedures and SLA performance objectives.

Prepares trouble tickets on issues such as equipment failure, repair, and prepares data sheets relative to each service call; analyzes equipment.

Resolves systems problems, including coordination between end users and hardware components of a local area network; trains and assists end users in assigned applications.

Assists in the evaluation of system configuration and software to ensure effective use of hardware resources.

Assists with various presentations by setting up and troubleshooting various types of Audio/Visual equipment.

Maintains and administers various support systems as assigned.

Manages multiple projects simultaneously both as an individual as well as a team member.

Minimum Requirements

Completion of high school curriculum or equivalent.

Completion of formal education in computer operations and repair.

Four (4) years of experience in computer operations including one (1) year of computer maintenance.

Any equivalent combination of education and/or experience may be substituted for the above.

Possession of a valid class C driver's license.

Required Knowledge, Skills and Abilities

Excellent Customer Service skills required.

Excellent written and oral communication skills required.

Excellent client relationship skills are essential.

Knowledge of the capabilities, limitations, and general characteristics of personal computers.

Knowledge of Desktop Operating Systems.

Knowledge of network servers and cabling standards.

Skill in the installation, configuration and repair of desktop computers, networks, peripheral equipment and related software systems.

Ability to communicate clearly and effectively, and to maintain harmonious internal and external working relationships.

Ability to be on call via pager or other department-defined method.

Ability to pass a medical physical.

Desirable

College degree in Computer Science, Data communications or Electrical Engineering.

Experience in Microsoft network operating system.

Experience in Windows XP, Win7 operating systems.

Proficiency in Microsoft Office Suite.

MCP or MCSE certification.

A+ Certified Service Technician

For Terminal System Field Services

Experience with Airport Processing systems, i.e., Common-Use, EVIDS, CCTV, PA, etc.

Special Requirement

This is a designated safety sensitive position as defined in DFW Airport's Drug and Alcohol Administrative Policy and Procedure. Applicants selected for this position will be required to pass a drug test prior to employment and to submit to drug screening on a random basis during the length of their employment in the safety sensitive position.

Effort

Works in an office environment.

Uses keyboard devices and computer monitors.

Uses reasoning abilities in performing analysis and solving problems.

Frequently exerts forces equivalent to lifting 25 pounds and occasionally exerts forces equivalent to lifting up to 50 pounds.

Communicates by telephone, in writing and in person.

Uses near-visual acuity in reading written documents.

Drives to locations on Airport property.

Dallas Fort Worth International Airport