Customer Success / Operations Lead
$90k - $115kCoverflow
The insurance brokerage industry brings in over 400 billion in revenue annually, yet over 130 billion of that is wasted on repetitive, manual processes: reading millions of pages, inputting data into legacy systems, and filing paperwork. Who We Are: Coverflow helps insurance brokers automate their most challenging workflows. Our AI platform integrates with client data systems to analyze millions of data points, enabling brokerages to work more efficiently and deliver deeper insights, giving them back thousands of hours annually. Trusted by leading regional and national agencies, we ingest thousands of policies weekly and have processed over $5B in premium flow through our platform. Backed by AIX Ventures, Founder Collective, and Afore Capital, we've achieved >15x revenue growth since launching in 2025. The Role: We are looking for a Customer Success/Ops Lead with 2-4 years of experience to scale our Customer Success engine. You'll be a great fit if you are a systems thinker who can manage your own book of business while building the backend processes that allow our CS team to scale, ensuring our customers are so happy they never churn. What will you be doing? Own customer retention and happiness for your own book of business. Build and refine playbooks for onboarding, renewals, and account reviews. Act as the voice of the customer, working directly with the product team to build features that solve real problems. Guide new customers through implementation and create SOPs to make future onboardings faster. Key Requirements 2-4 years of experience in B2B SaaS, with a mix of Customer Success and Revenue/CS Operations. A systems thinker who knows how to build and leverage automation. Excellent communication skills with the ability to explain technical concepts simply. Willingness to travel occasionally to meet with customers. A proactive approach to solving problems before a customer brings them up. Compensation: Base: $90K - $115K Generous Equity package In-person in San Francisco Must be authorized to work in the U.S. without sponsorship. #J-18808-Ljbffr Coverflow
$205k - $230k
...Notion is seeking a CS Operations Lead to support the Customer Success team in enhancing customer value and team productivity. In this role, you'll design and optimize the customer journey, oversee core capacity models, and ensure customer success across the entire journey...SuggestedNotion, LLC
San Francisco, CA3 days ago- A leading tech start-up in San Francisco is seeking an AI Operations Manager to oversee customer relationships and ensure successful onboarding for new accounts. You will play a pivotal role in communication between customers and engineering teams, utilizing your organizational...Suggested
- P2P is seeking a CSSO in San Francisco to drive strategy and optimize processes that empower the Customer Success Team. This role includes developing workflows, analyzing key metrics, and enhancing the customer journey to improve health, retention, and revenue. Must have...Suggested
- Watershed in San Francisco is looking for a strategic operator to join our Customer organization, focusing on building the operational backbone for customer success and support. The role demands an expert in customer operations, able to design scalable models and leverage...Suggested
- Vercel is seeking a Partner Operations Lead to join their Revenue Operations team in San Francisco, CA. This role is crucial for optimizing... ...across various teams including Marketing, Sales, and Customer Success. The ideal candidate will possess deep Salesforce expertise...Suggested
- Alchemy is seeking a Revenue Operations leader in San Francisco to drive the revenue engine across Sales, Marketing, Customer Success, and Finance. This role involves optimizing processes, managing forecasting, and ensuring a measurable revenue lifecycle. The successful...
- ...Puck is seeking a detail-oriented Operations Analyst to join our team in downtown San Francisco. This hybrid role involves direct ownership in customer success and product quality, ensuring our platform is efficient and user-friendly. The ideal candidate will have 1–4...
Puck
San Francisco, CA4 days ago $80k - $90k
...re looking for a sharp, detail‑oriented Operations Analyst to join our growing team. This is... ...and direct impact on how we serve our customers and scale our internal processes. This is... ...will sit at the intersection of Customer Success and Product Quality, ensuring our...Puck
San Francisco, CA3 days ago- Notion is seeking a CS Operations Lead to support the Customer Success team and enhance customer value and revenue. You will design and refine the customer journey, working closely with various departments to ensure seamless onboarding and retention. Ideal candidates will...
- Rippling is looking for a Success Operator to enhance customer experience within their Scaled segment. The candidate will manage complex accounts, ensuring a seamless renewal process while acting as a project manager across departments. With a focus on proactive client...
- A prominent workplace management platform provider is seeking a Customer Success Operations Manager in San Francisco. This role involves managing post-sales data, leading operational initiatives, and equipping teams for success. Ideal candidates will have 3-5 years of...Immediate start
- EvenUp is looking for a Principal Operations Manager for Customer Success to scale operations and enhance customer experience. This role involves developing processes, managing key metrics, and collaborating with various teams. The ideal candidate has 10-12 years of experience...Remote jobFlexible hours
- ...A leading AI recruiting marketplace is seeking an operations generalist to lead and manage the hiring process, collaborating with co-founders and teams to attract... ...play a key role in shaping the experience and success of candidates and teams alike. Ideal for those looking...
Paraform
San Francisco, CA4 days ago - ...Serenity Mental Health Centers in San Francisco is seeking a Hospitality Manager to lead daily operations in our growing mental health clinic. This role involves managing staff, driving patient experience, and ensuring a professional and welcoming environment. Candidates...
Serenity Mental Health Centers
San Francisco, CA3 days ago - ...North East Medical Services is looking for a dedicated Clinic Operations Manager in San Francisco, California. The successful candidate will oversee daily operations of the ambulatory care services, ensuring staff provides high-quality care and complies with relevant regulations...
North East Medical Services
San Francisco, CA16 hours ago $27.46 - $29.52 per hour
...position reports to the Director of Clinical Operations and is a Regular, Full Time, Non‑Exempt... .... Prepare for, participate in, and lead vaccine program audits. Train and maintain... ...and maintains a system of records. Customer Service Strives to understand the needs...Hourly payFull timeWork experience placementWork at officeLocal areaImmediate startFlexible hoursMission Neighborhood Health Center
San Francisco, CA3 days ago$100k - $150k
...Atomic Semi in San Francisco is seeking a Security & IT Operations Analyst to build and manage security and IT foundations for a rapidly growing engineering organization. The ideal candidate will have 3-7+ years experience in IT operations and a thorough understanding...Atomic Semi
San Francisco, CA4 days ago$32 - $52 per hour
...return handling, inventory control, and operational traceability for all.health’s participant... ...and Fulfillment Center Operations Lead to help prepare, launch, and operate our... ...a traditional warehouse‑only role. The successful candidate will operate as a player/coach...Hourly payFull timeTemporary workImmediate start01 Advisors
San Francisco, CA3 days ago- ...Figma is seeking a Security Operations Manager to lead its security operations program, focusing on monitoring and incident response. In this full-time role, you’ll automate workflows and improve security posture by collaborating with various teams. Ideal candidates will...Full timeRemote work
Figma
San Francisco, CA3 days ago $90k - $150k
...Rippling in San Francisco is seeking a Project Manager for PEO operations. This role involves managing annual benefits renewals and risk response programs while collaborating cross-functionally. Candidates should possess over 7 years of operational experience in a fast...Rippling
San Francisco, CA3 days ago- ...Founding Operations Lead Job title: Founding Operations Lead Location: San Francisco, CA (in-person only, relocation available) The Company... ...side (from provider outreach to onboarding to ongoing success) and increasingly on the patient side as we scale. You will be...Full timePrivate practiceWork at officeRelocation
HRB
San Francisco, CA3 days ago - Allied Universal in San Francisco is hiring a Contract Manager to lead operational activities at FPS contracts. This role includes staffing, training, and maintaining standards in line with DHS regulations. The ideal candidate will possess a Bachelor’s degree in Criminal...Contract work
$180k - $200k
...OpenAI is seeking a seasoned US Payroll Operations expert based in San Francisco to ensure timely and accurate payroll for over 5,000... ...processing biweekly payrolls, supporting mergers and acquisitions, and leading outsourced payroll partners. The ideal candidate has 7+ years...OpenAI
San Francisco, CA4 days ago- ...WinsAbove is seeking experienced Sales Strategy and Operations professionals to optimize the effectiveness of our sales organization. Candidates should have significant experience in a high-tech environment, demonstrating strong analytical skills and a proactive approach...
WinsAbove
San Francisco, CA3 days ago $190k - $260k
...Director, Ecosystem Operations Job Locations US-NY-Remote... ...workloads with confidence. Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of... ...seeking a Director of Ecosystem to lead and operationalize DDN's...Full timeLocal areaRemote workDataDirect Networks Inc
San Francisco, CA4 days ago$216k - $240k
...of Travel & Expense (T&E) and partners closely with Procurement Operations, Accounting, Finance, and business stakeholders to own and... ...compliance. About the Role We are looking for a Travel Operations Lead to own and mature the operating model behind OpenAI's executive...Work at officeRelocation packageOpenAI
San Francisco, CA5 days ago$20.19 - $31.25 per hour
...Join VMD Corp as a Scheduling Operations Officer at San Francisco International Airport. You will ensure appropriate staffing coverage and compliance with operational requirements. The role requires experience in scheduling, strong communication skills, and proficiency...Hourly payEastern Mountain Sports
San Francisco, CA3 days ago$293k - $325k
...at the intersection of OpenAI's products, customers, and commercial strategy. We partner... ...insights and systems they need to succeed. We operate in a fast-moving environment where... ...are looking for a Strategy & Operations Lead to help scale the impact of Global GTM Data...OpenAI
San Francisco, CA3 days ago$160k - $200k
...Role We are seeking an experienced operations leader to oversee the day-to-day management... ...exceptional service levels for customers and stakeholders. The ideal candidate has... ...before they impact operations. You will lead incident response efforts, drive capacity...Work at officeRemote workAI Fabrik
San Francisco, CA3 days ago- ...A leading solar brokerage firm in San Francisco is seeking a Marketplace Operations Lead to enhance partner experiences within the renewable energy sector. This role emphasizes building relationships with solar developers, managing project bids, and improving operations...
Lumen Energy, LLC
San Francisco, CA4 days ago
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