Front Desk Agent

Full job description At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Front Desk Agent. Front Desk Agent – AC Hotels by Marriott Palo Alto | Palo Alto, CA Refined Simplicity. Exceptional Service. AC Hotel Palo Alto invites discerning travelers to experience hospitality with a European soul. As part of the esteemed AC Hotel brand, our property blends minimalist elegance with intuitive service in the heart of Silicon Valley. With thoughtfully designed spaces, curated amenities, and a passion for detail, our hotel is a haven for both business and leisure guests seeking a stay beyond the ordinary. We’re seeking Front Desk Agents who embody warmth, attentiveness, and curiosity—professionals who thrive in creating memorable first impressions and delivering seamless guest experiences. What You’ll Do Greet guests with energy, enthusiasm, and personalized attention Manage check-in and check-out processes with precision and grace Serve as an ambassador of both the hotel and local community Handle guest inquiries and resolve issues with creativity and care Collaborate with departments across the hotel to exceed guest expectations Accurately manage room assignments, billing, and guest profiles Reflect the hotel’s commitment to sustainable hospitality in every interaction What We’re Looking For Thrive on making people feel welcome and seen Are naturally service-oriented, detail-focused, and tech-comfortable Work well in a fast-paced environment and as part of a close-knit team Bring a passion for eco-conscious living and experiences Enjoy the satisfaction of problem-solving and going the extra mile Have hospitality or customer service experience—or the drive to learn Why Join AC Hotel Palo Alto? Work in a design-forward hotel inspired by European hospitality Help curate elevated experiences that delight our guests Be part of a collaborative team that values dedication, craft, and growth Enjoy access to a modern property near leading tech campuses and cultural attractions Grow with Coury Hospitality—a company redefining hospitality through intentional service and excellence Let’s Redefine Hospitality Together If you’re passionate about service, sustainability, and bright guest experiences, this is your moment. Join AC Palo Alto and help guests feel good about where they stay—and how they’re treated. Here’s the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer. Pay: $22.00 per hour Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance Work Location: In person #J-18808-Ljbffr