Senior Administrative Specialist

Summary Statement This is the second level of administrative specialist work, providing administrative, technical, program, and/or office support work for an assigned agency. In addition to work performed at the Administrative Specialist level, employees are assigned as the principal administrative specialist for large, complex operations, requiring comprehensive or advanced specialized knowledge of legal, program, or other requirements, laws, rules, and regulations to respond to or resolve administrative matters. Examples of large, complex operations include an entire division or large operating sections within a division/department; facility/regional/county offices supporting 24/7 operations such as hospitals or treatment services, corrections, enforcement, state parks, or toll/highway maintenance; or state-level boards/commissions. Typically, only one position at this level is assigned to such operations as lead or top administrative specialist. Essential Functions Serves as a liaison with internal and external contacts, customers, clients, and/or the public to coordinate various activities, respond to inquiries, and provide guidance and consultation on administrative matters. Creates formatted documents, generates and shares presentations, manages schedules, develops and manages spreadsheets, assists in maintaining policies, procedures, guidelines, or training manuals, and maintains information in databases. Delivers excellent customer service in-person, electronically, or by written communication. Applies and explains agency services, laws, rules, regulations, standards, policies, and procedures. Creates and maintains a variety of record‑keeping systems or logs to file, track, and retrieve documents or other information and ensures records are maintained in compliance with retention schedules. Assists higher‑level staff with decision making and monitoring of key operational/program indicators by collecting/organizing data, preparing reports, supporting performance tracking and dashboard maintenance, or performing related support work. Reviews, processes, and evaluates information for completeness, accuracy, and conformity with applicable laws, rules, and regulations. Resolves discrepancies, deficiencies in information, or other issues. Drafts, manages, and distributes communications and other materials for public and/or internal use. Coordinates administrative elements of projects including tracking timelines, scheduling, documenting progress, and facilitating communication between team members. Uses automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data. Orders and maintains office supplies and equipment. Plans and coordinates meetings, hearings, or conferences and makes travel arrangements. May approve or recommend approval/denial of requests/information within established standards and guidelines. Performs other related duties as required. Job Requirements One year of experience in performing administrative specialist work such as composing official documents, drafting and distributing communications or other materials, tracking and resolving issues with workflow, assisting with research, special projects or data/information management, or other similar work in support of administrative, technical, program, and/or office operations. One year of experience in using standard computer software/applications to create documents, develop spreadsheets, or maintain/update databases. One year of experience in collecting, compiling, and evaluating data from multiple sources to prepare reports, letters, or other administrative documents. Six months of experience in providing guidance and consultation to management, customers, and others on administrative matters. Benefits To learn more about the comprehensive benefit package please visit our website at Equal Opportunity Employer The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression. #J-18808-Ljbffr State-of-Delawar