Executive Assistant, Experienced

The Medi‑Cal Operations and Performance team oversee the operations governance and regulatory oversight in a complex, highly matrixed environment for Blue Shield of California Promise Health Plan. The Executive Assistant, Experienced will report to the VP, Medi‑Cal Operations and Performance and serve as the primary point of contact for internal and external constituencies on all matters pertaining to the office of the executive. You will act as the liaison to Operations and Performance, monitor and respond to emails, provide heavy scheduling and manage the calendar, organize and coordinate all travel, and arrange special events and off‑site events. The Executive Assistant, Experienced must be creative, agile, and nimble and enjoy working in an entrepreneurial, member‑driven, results‑driven, and service‑oriented environment. The ideal individual will exercise good judgment and discretion, have strong written and verbal communication, scrupulous administrative and organizational skills, and the ability to maintain balance among multiple competing priorities. The position requires working independently as well as within a team, handling a wide variety of confidential matters under pressure. Responsibilities Be responsible for providing analytical and specialized administrative support to relieve and assist executive managers with complex details and advanced administrative duties Collect and prepare information for use in discussions/meetings of executive staff and outside individuals Analyze problems, determine approach, compile and analyze data and prepare reports/recommendations Contact company personnel at all organizational levels to gather information and prepare reports Manage day‑to‑day organization of executive’s calendar, appointments, meetings, and related schedule Compose and prepare correspondence; arrange meeting agendas; monitor and respond to emails; scheduling and calendaring meetings; research required information or background on organizations and individuals; prepare travel arrangements, expense reports, plans/coordinates and ensure the executive’s schedule is followed and respected; act in a “gatekeeper” capacity, creating win‑win situations for direct access to the executive Research, prioritize, and follow up on incoming issues and concerns addressed to the executive, including those of a sensitive or confidential nature; consult with the executive in determining appropriate course of action, referral, or response; communicate directly, and on behalf of the executive with senior leaders and board members, and others on matters related to the organization’s initiatives and activities; provide a bridge for clear communication and maintain credibility, trust and support between the office of the executive and the internal staff Work closely and effectively with the executive to keep the leader well informed of upcoming commitments and responsibilities and follow up appropriately; act as a “barometer,” having a sense for the issues taking place in the internal and external environments and keep the executive updated; draft correspondence to the team, and other tasks that facilitate the executive’s ability to effectively lead the organization; prioritize conflicting needs; handle all matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures Serve as the day‑to‑day manager of office logistics; manage accounts receivable and payable, maintain office supplies, mail processing, and manage office protocols including space requirements, IT, equipment, phone protocols, etc.; update and edit Shield Central page and coordinate with the team members on upcoming updates to publicize; perform several high‑level review functions including department financial performance against budget, and processing payment for vendors and related service contracts; set up internal systems and protocols ensuring standardization of processes and a high level of efficiency; provide back‑up support to the other Medi‑Cal Executive Assistants and Administrative Support team as needed Other duties as assigned Qualifications Requires a college degree or equivalent experience Requires at least 3 years of prior relevant experience Requires expert proficiency with Microsoft Office applications including PowerPoint, electronic communications, and IT savvy Requires the ability to be both service‑oriented and behind the scenes leader; able to effectively manage multiple projects and tasks simultaneously; possess excellent organizational skills and ability to design, set‑up and manage internal processes and protocols; manage collaboratively and thrive in a fast‑paced, rapidly changing environment; possess a positive, can‑do attitude and value continuous professional development; good judgement, attention to detail, keen sensitivity and responsiveness to executive's needs and requests Requires ability to travel to offsite team events and/or meetings as needed Hybrid This role requires employees to be in‑office based on our hybrid workplace model, balancing purposeful in‑person collaboration with flexibility. For most teams, this means coming into the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in‑office time based on business need. Physical Requirements Office Environment – roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of work day. Equal Employment Opportunity External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. #J-18808-Ljbffr Blue Shield of California