Salesforce Business Analyst
Virtual Vocations Inc
Combining business analysis and Salesforce expertise, the full-time remote Salesforce Business Analyst will drive infrastructure modernization, improve processes, and support technical project delivery while managing project documentation and facilitating communication among stakeholders. Key responsibilities Map and document existing technical and business processes, identifying inefficiencies and automation opportunities Manage Jira tickets and Confluence pages for assigned projects, ensuring documentation remains current Advise on the adoption of Salesforce tools and develop measurements to report on productivity improvements Required qualifications Experience with Salesforce tools, including Service Cloud, and familiarity with JIRA Proficiency in Excel for tracking device lists and remediation status Ability to produce professional artifacts such as business requirements documentation and process flows Strong judgment for escalating issues and providing technical details to senior administrators Demonstrated ability to facilitate meetings and document discussions effectively
Vacancy posted 3 days ago
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