Office Operations Manager

Job Description

Job Description

J ob Title: Office Operations Manager
Location: 928 Broadway, New York, NY (in-office)
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Compensation: $75,000–$90,000, commensurate with experience

About The Second Wind
The Second Wind is an OASAS-certified outpatient clinic dedicated to helping individuals overcome substance use disorders and rebuild their lives. Through a compassionate, multidisciplinary approach, our team of clinicians, peer advocates, and support staff work together to provide recovery-focused care that treats each person with dignity and respect. We believe that lasting recovery is possible, and we are committed to walking alongside our clients and their families every step of the way.

Position Summary
The Office Operations Manager oversees daily office operations at The Second Wind corporate office, ensuring staff are meeting expectations, workflows run smoothly, and the office operates efficiently and professionally. This role serves as the point of accountability for day-to-day administrative operations.

Key Responsibilities

• Supervise office staff, monitor daily task completion, and ensure accountability across the team

• Oversee front-office operations, including scheduling, patient/client intake flow, and phone coverage

• Manage office supplies, vendor relationships, and facility needs

• Ensure administrative processes align with OASAS and compliance requirements

• Serve as a point of contact for staff questions and escalate issues as needed

• Support onboarding of new office staff

• Maintain organized records and reporting for leadership

• Address performance or attendance issues among office staff, in coordination with HR/leadership

Qualifications

• 3+ years of office management or supervisory experience, healthcare setting preferred

• Strong organizational and leadership skills

• Comfortable managing people and holding staff accountable

• Familiarity with healthcare compliance environments a plus

• Proficiency with office software and scheduling systems

Equal Employment Opportunity
The Second Wind, Inc. is an Equal Opportunity Employer committed to fostering a diverse, inclusive, and respectful workplace. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, pregnancy, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law. We strongly encourage qualified candidates from diverse backgrounds, including individuals with lived experience and those who reflect the communities we serve, to apply.