Business Development Manager, Contact Center, -CO or CA

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting‑edge digital solutions and next‑generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role As a Business Development Manager, you will have the primary responsibility to act as a subject matter expert for Presidio’s Contact Center offerings, working in conjunction with the local sales organization. Your core responsibility is to expand our market presence by building sales strategies and initiatives to build sales pipeline for our contact center solutions and services. Key Responsibilities Service new and existing accounts by finding and cultivating client opportunities for net new and expansion offerings to grow our contact center business: Contact Center Software and Licensing Agreements Contact Center Services Contact Center Managed Services Establish account presence by planning and organizing daily work schedule to proactively call on existing or potential clients independently or with Presidio Account Managers. Establishing rapport and trust with key client decision makers. Educate our Account Teams on Presidio’s leading capabilities within the contact center market. Sales Execution Executes sales strategy by identifying customer needs and selling the appropriate services. Increases sales and market share and develops business through multiple marketing and sales techniques including but not limited to cold calling, conducting in person meetings, and partnering with vendors or manufacturers. Maintains a targeted understanding of customers’ business showing the ability to establish customer needs, buying cycles, and creating strong relationships to effectively drive sales and repeat business. Ability to create a strategic plan with the customer’s executive staff to add value to the customer business and develop a sales plan to meet the customer’s and company strategic need. Meets or exceeds quarterly sales goals as defined by management. Account Management Manages individual sales objectives to include sales orders and billing activities to support accounting cycles. Manages on‑going customer account maintenance to include, updating account information in company systems and resolving customer satisfaction issues. Prepares customer quotes and works with inside support team to ensure quotes or order requests are processed accurately. Works with engineering team to accurately design solutions and scope projects. Maintains relationships with all levels of customer contacts, but has a focus to maintain executive level (Director and above) relationships. Strategic Planning & Presentation Adhere to sales process including but not limited to pipeline development and accurate forecasting via internal tools. Attends weekly Sales Commit calls and achieves weekly commitments. Submits presales service requests and attends presales conference calls. Performs extensive proposal writing and prepares sales information for customers. Attends trade shows, marketing events, and performs continuous marketing efforts to new and existing customers. Participates in weekly sales calls with the sales team and management to communicate weekly sales and profit objectives. Participates in ongoing sales training to ensure satisfactory performance, improve sales skills, stay abreast on emerging technologies, and maintains partner sales certifications. Promotes company culture and ethics and establishes name recognition. Works in a team environment to enhance all aspects of the sales strategy. Mentors and leads new hires in the market. Participates in company efforts to improve the quality of sales organization. Ability to understand, solution and sell clients’ voice, telecom, managed services, and cloud needs. Experience with telecom carriers, Cisco, Avaya, Amazon, Microsoft with telecom, managed services, and cloud-related solutions. Experience establishing relationships with national carriers and developing strategic solutions for existing and new customers. Knowledge of sales and marketing techniques and principles. Knowledge of administration and management principles, specifically in planning and resource allocation. Strong customer service skills and service orientation focus. Required Skills and Professional Experience Bachelor’s Degree or equivalent experience and / or military experience Overall 3-5+ years of demonstrated sales success Minimum of, ex. 3+, years of experience of positioning and selling contact center solutions Must be a US Citizen Preferred Skills and Professional Experience Effective active learning and listening skills. Critical thinking, judgment, and decision-making skills. Strong monitoring and time management skills. Excellent interpersonal and persuasion skills. Excellent public speaking and presentation skills. Ability to solve problems using deductive and inductive reasoning. Excellent oral and written communication and expression skills. Ability to sensitize and forecast problem areas. Ability to work closely and effectively with members across departments and at all levels of the organization. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers – thinkers, builders, and collaborators – who push the boundaries of what’s possible. With our expertise AI‑driven analytics, cloud solutions, cybersecurity, and next‑gen infrastructure, we enable businesses to stay ahead in an ever‑evolving digital world. Here, your impact is real. Whether you’re harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data‑driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let’s redefine what’s next together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades‑long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward‑thinking solutions that drive strategic outcomes for clients globally. For more information visit Application Information Applications will be accepted on a rolling basis. Equal Opportunity Employer Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: Presidio EEO Policy Statement is available here: Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career’s email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #J-18808-Ljbffr Presidio, Inc.