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Head of Customer Operations & Scale — Hospitality SaaS

Duetto Research

Duetto Research is seeking a Senior Manager of Customer Operations to lead and optimize the Customer Success organization. The ideal candidate will have over 5 years of experience in a B2B SaaS environment, focusing on team leadership and operational efficiency. Responsibilities include team coaching, Salesforce governance, and driving improvements in customer journey. This role is critical for maintaining data integrity and ensuring a seamless customer experience as the company scales. The position offers a unique opportunity to shape the future of hotel revenue strategies. #J-18808-Ljbffr Duetto Research

Vacancy posted 4 days ago
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