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Technical Support Engineer II — SaaS Escalations & Customer Care

PowerSchool

PowerSchool is seeking a Technical Support professional to provide solutions-oriented technical assistance for our cloud-based K-12 education software. You will handle incident resolution, configuration, and documentation while maintaining strong customer service and timely communication. You will work with Salesforce, Bomgar, Jira, and API integrations, staying current on product knowledge and required skills. #J-18808-Ljbffr PowerSchool

Vacancy posted 2 days ago
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