Technical Support Engineer II — SaaS Escalations & Customer Care
PowerSchool
PowerSchool is seeking a Technical Support professional to provide solutions-oriented technical assistance for our cloud-based K-12 education software. You will handle incident resolution, configuration, and documentation while maintaining strong customer service and timely communication. You will work with Salesforce, Bomgar, Jira, and API integrations, staying current on product knowledge and required skills. #J-18808-Ljbffr PowerSchool
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer II — SaaS Escalations & Customer Care in Dallas, TX vacancy
$42.1k - $76.4k
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$105.34k - $173.06k
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- Intelligent Technical Solutions is seeking a Technician II to provide both on-site and remote IT support. The role focuses on solving workstation, printer, and common business app issues while maintaining high customer service standards. You will handle deployments, imaging...Remote job
$33.65 per hour
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- ...networking problems Reproducing customer issues in a lab environment... ...knowledge base systems Creating escalation requests and submitting product defect reports to Engineering Testing of patch releases and... ...Qualifications 2 or more years of customer support experience Outstanding written...
- ...the operation and support of all IT systems... ...company. The IT Support Engineer plays a key role... ...high-quality technical support to all employees... ...requires a strong customer service focus,... ...user experience. II. Core... ...occasional on-call escalation support III. Technical...Work at officeLocal areaRemote workFlexible hours
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