Account Manager, Ticket Sales & Services

Job Title

Account Manager, Ticket Sales and Service

Job Description

Under general direction and supervision of Assistant AD, Ticket Sales and Service, this position is responsible for providing superior client service to all current and new season ticket members. The client service provided by the Account Manager is imperative and allows the organization to facilitate revenue generation and client retention.

Essential duties and responsibilities include managing and organizing all Season Ticket Member Accounts, retaining and renewing Season Ticket Member accounts, pursuing, soliciting, and selling products and packages to new businesses, while also exploring opportunities to generate additional sales and revenue by up-selling current Season Ticket Members; providing exceptional client service by attentively listening and comprehending the needs of Season Ticket Members; making sales and service calls and scheduling face-to-face appointments to discuss accounts and promptly following up with the appropriate action to move the sales process forward; managing Season Ticket Members accounts and schedules "Meet and Greet" opportunities with potential clients throughout the season; demonstrating the necessary ability and drive to not only meet, but exceed team and personal revenue goals; participating and assisting with Season Ticket Member needs and department events; assisting with the Season Ticket Member upgrade process; coordinating with internal departments to ensure the quality of the overall Season Ticket Member experience is excellent; helping create strategies to generate additional revenue in regards to Season Ticket Member accounts; informing and updating supervisors immediately if there are problems or unusual matters of significance that may require corrective action regarding Season Ticket Members; handling and resolving all client complaints; having the ability to track all sales related activity in CRM; and performing other duties as assigned.

Requirements

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals to perform the essential functions.

A. Education and/or Experience: Bachelor's degree required; 1-2 years' experience working in sales and/or client service; proven track record of successful sales experience required.

B. Knowledge/Skills/Abilities: Must be proficient with Paciolan and related software (Salesforce); must possess displayed competencies in face-to-face presentations and event selling; must have outstanding client service and interpersonal communication skills; must have the ability to demonstrate uncompromised judgment and discretion with regard to interpersonal relationships; must have a strong sense of self-awareness and emotional intelligence; must have good decision-making skills, solid judgment and interpersonal effectiveness; must have an interest and the ability to serve others; must be self-directed and able to work independently; must be a flexible and reliable team player, both within the department and the University as a whole; must have strong communication skills, be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and be attuned to others by utilizing strong active listening skills; must possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives; must be able to identify problems, their sources and potential solutions while continuing to successfully conduct day-to-day operations without interruption; must have a strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made; must have excellent communication skills and a high level of energy.

C. Certifications: None required.

Closing Statement

Boston College offers a broad and competitive range of benefits depending on your job classification eligibility: tuition remission for Employees, tuition remission for Spouses and Children who meet eligibility requirements, generous medical, dental, and vision insurance, low-cost life insurance, eligibility for both University-funded 401k and employer-sponsored 403b retirement plans, paid holidays annually, generous sick and vacation pay. Additional benefits can be found on the Boston College website.

Boston College conducts pre-employment background checks as part of the hiring process.

Boston College is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected category, including disability and protected veteran status.