Account Relationship Manager

Job Description What is the purpose of this Role? The Account Manager is the person in charge of managing a company’s relationships with its customers. They are in charge of building long-term relationships with a group of assigned customers and generally stay with customers for the length of their relationship with the company. The goal is to: keep clients or accounts as long as possible. conduct negotiations, prepare needed documentation and implementation upsell and cross-sell products to Customers. execute any upsell or risk mitigation campaigns Which job(s) does this Role report to? Direct line reporting: CAM Poland Manager Fitness & Probity This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Accountabilities for your role – what are you expected to do? Develop and maintain long-term relationships with Customers. Generate sales among client accounts, including upselling and cross‑selling Operate as the point of contact for assigned customers Makes sure clients receive requested products and services in a timely fashion Communicate client needs and demands to employer company Forecast and track client account metrics Manage projects within client relationships, working to carry out client goals while meeting company goals Identify opportunities to grow business with existing clients Competencies for your Role – how are you expected to behave? Collaboration Build partnerships and promote a culture of teamwork to drive one U.S. Bank. CustomerCentricity Build strong customer relationships and deliver customer‑centric solutions. Drive for Results Hold self and others accountable to consistently achieve meaningful results. Inclusion Provides others with a clear direction; Sets appropriate standards of behavior; Delegates work appropriately and fairly; Motivates and empowers others; Provides staff with development opportunities and coaching. Risk Management Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy. Ethics and Trust Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity. Conducts himself/herself honestly and ethically; adheres to a core set of values and standards appropriate to the situation and acts accordingly, is consistent in own words and actions; inspires trust and respect by dealing openly with people; keeps confidences and admits mistakes. Technical Competencies for your role – what are you expected to know MS Office Experience with Salesforce CRM is welcome Negotiation Skills Listening Skills Communication Skills Presentation Skills Time Management Skills Qualifications Required to perform your Role? Proven work experience as an Account Manager in sales or customer care environment min. 1 year (B2B) English language skills min. B2 level Driving license cat. B Control Function Disclosure This role has been identified as Controlled Function (“CF 4”) under the CBI Regulations. Accordingly, the Company must ensure on reasonable grounds that the role holder complies at all times with the requirements described. Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself that you comply with the aforementioned requirements and that you will provide the Company with all information and documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose. It is the individual responsibility of every employee to maintain a current awareness and understanding of and fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position. Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total Rewards U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value. Clearly defined salary ranges aligned with industry benchmarks and internal equity standards. Performance‑based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance. Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness. Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria. Employee recognition programs that celebrate achievements and milestones for all. Closing Date Posting may be closed earlier due to high volume of applicants. We aim to provide timely updates throughout the process and encourage early applications to ensure consideration. #J-18808-Ljbffr