Desktop Support Engineer

Desktop Support Engineer

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve. Commitment, Accountability, Resilience, Excellence, Service. The Office of Chief Medical Examiner is seeking qualified candidates to join their Information Security Unit in the Information Technology Division. The candidate will join a team of Engineers who supports 750+ users in nine (9) locations. This position encompasses highly technical responsibilities for the analysis, implementation, troubleshooting, enhancement, maintenance, and security of the OCME network. Duties include but are not limited to:

• Assist in maintaining security policies and procedures in coordination with DOITT and NYC Cyber Command.
• Administer, Configure, Secure Wireless Phones, Tablets, and devices.
• Perform Security Vulnerability remediation of End User Workstations, Laptops, and Tablets.
• Administer, Create, and Maintain patch management schedule based on the needs of the agency.
• Maintain required patch levels for Workstations, Laptops, and Tablets regularly as dictated in the patching schedule utilizing automation via software or scripting.
• Safely decommission Workstations, Laptops, and Tablets devices as per NYC guidelines while adhering to security best practices.
• Troubleshoot and research desktop PC, laptop, laptop hardware, and network related issues.
• Support IT security operations as an escalation resource.
• Participate in security incident handling.
• Provide excellent customer service.
• Maintain consistent and clear communication with both customers and management.

SPECIAL NOTE: Selected candidates will be required to provide a DNA sample by swabbing. This position has been identified as essential. During emergency events, essential positions may require 24-hour availability.

WORK AUTHORIZATION: Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

Job ID: 788786