Customer Service Representative

## Customer Service RepresentativeApplylocations: Westchester, ILtime type: Full timeposted on: Posted Todayjob requisition id: JR10015694Line of Business: Service & Support**About Us** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.**What You'll Be Doing*** Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism* Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination* Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues* Maintain accurate customer data, order details, and communication records in internal systems* Proactively identify opportunities to improve service levels and enhance customer satisfaction**What Are We Looking For*** Strong communication and relationship-building skills with a customer-first mindset* Proven ability to manage multiple priorities, solve problems, and make sound decisions* High attention to detail with accuracy in order processing and documentation* Proficiency with business systems (e.g., CRM/ERP) and Microsoft Office tools* Adaptability and teamwork, with the ability to work effectively across functions**Work Environment** This role operates in a professional office environment with frequent interaction across departments and customers. The position may require extended periods of computer work and communication via phone and email.**What We Offer*** Competitive base salary* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions* Highly competitive benefits programs, including: + Medical, Dental, and Vision along with Prescription Drug Benefits + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid HolidaysEqual Opportunity Employer - Minority / Female / Veteran / Disabled #J-18808-Ljbffr