Fire Protection Administrative Assistant

Why Work With Us?

At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants.

Benefits Of Joining Impact Fire Services

When you join Impact Fire you will receive:

• Competitive compensation
• Pay is on a weekly cycle, every Friday
• Career Advancement Opportunities
• Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
• Company paid short and long-term disability
• Immediately vested in our 401(k) company match
• Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
• Exceptional guidance and support from our managers
• Collaborative culture & environment
• Robust training opportunities with company reimbursement upon achieving required licensing
• Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
• Opportunity to work alongside some of the best talent in the fire protection industry

Position is located at our Maspeth, New York branch office.

Job Description

The main objectives of this position are to support the operations management team in a dispatching/administrative assistant role. This position is a scheduling and administrative position and reports to the branch manager. You will be responsible for having a strong focus on customer service/support. You will also be responsible for any other administrative tasks assigned by the branch manager. This is a fast-paced environment servicing commercial customers.

Responsibilities Include

Performing triage on incoming customer calls

Scheduling service for customers as necessary

Dispatching technicians to perform service at customer sites as necessary

Answer phone calls, text or email messages

Provide customer support as necessary

Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Requirements Include

Strong customer service skills

Above average typing speed

Strong grammatical and spelling skills

Competency with Microsoft Office Suite

Pleasant and professional phone manner

Neatness and organizational skills

Excellent listening and communication skills

The ability to manage multiple priorities and work in fast paced environment

A strong work ethic and professional

The ability to fit in with our culture of teamwork

An ability to quickly learn new tasks

Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

We look forward to talking with you about career opportunities with Impact Fire Services. For consideration, please apply on-line.

Employment with an Equal Opportunity Employer (EOE) including disability/veterans.