Office Assistant

Job Description

Job Description

KTS Enterprise | Phoenix AZ | On site Starting Pay $18 to $20 per hour | Full time | Monday through Friday 8:00 AM to 4:30 PM Employer paid medical dental and vision | Retirement | Life insurance | Paid time off

Be the person who keeps a busy service office moving. KTS Enterprise is looking for an organized, outgoing Office Assistant who can keep customers informed, service requests moving and important details from falling through the cracks. This is a small, fast-paced office where your communication, judgment and follow-through will be noticed every day. This is not a quiet front-desk position. You will shift between phone calls, customers, technicians, parts requests, scheduling, payments and administrative work. The right person enjoys variety, remains professional under pressure and uses reliable systems to stay organized when priorities change.

What You Will Own Customer communication:

Greet customers and vendors, answer phones, take accurate messages and communicate appointment details, changes and follow-up repairs. Service coordination:

Schedule repairs, create service orders, dispatch urgent requests when needed, check units in and out and verify service-order accuracy before releasing keys. Parts and deliveries:

Order parts, receive deliveries, verify accuracy and route items to the correct employee or location. Payments and records:

Receive and apply customer payments, complete data entry and maintain accurate information in our service and accounting systems. Office support:

Maintain electronic files, monitor supplies, coordinate office-equipment repairs, count uniforms and draft routine correspondence. Shared workspace:

Help maintain a clean, organized office, complete light cleaning and occasional errands and assist with other assigned priorities.

What Success Looks Like Customers receive prompt, professional and helpful communication. Service requests are scheduled correctly and urgent information reaches the team immediately. Tasks are tracked, prioritized and completed accurately by the required deadline. Service and accounting records remain current and complete. You communicate early when priorities conflict or additional support is needed.

You May Be a Great Fit If You enjoy being the communication hub between customers, technicians, vendors and supervisors. You can handle frequent interruptions without losing track of unfinished work. You take ownership, double-check details and follow tasks through to completion. You bring a positive attitude and work well in a small, team-focused environment. You are comfortable learning new software and using digital tools to organize your work.

Required Experience and Skills One to two years of office-support or customer-service experience. Strong organization, planning, time management, attention to detail and follow-through. Ability to manage multiple priorities and solve problems independently. Excellent verbal and written communication skills. Proficiency with Microsoft Word, Excel, Outlook, email and internet tools. High school diploma or GED equivalent. Preferred: QuickBooks experience, Android experience and an associate or bachelor's degree.

Work Environment and Physical Requirements This position includes office work, brief periods outdoors and regular interaction with the shop. Candidates must be able to lift and carry up to 20 pounds, bend, reach, step up or climb and walk short distances without assistance. Business-casual attire and closed-toe, non-slip shoes are required. The schedule is subject to change based on business needs.

What We Offer Competitive hourly pay based on experience. Employer-paid medical, dental and vision benefits. Retirement benefits, life insurance and paid time off. A growing company where strong work and ideas are recognized. A team committed to training, accountability and helping one another succeed.

Who We Are KTS Enterprise is a locally owned mobile diesel repair company serving fleets throughout the Phoenix metro area. Our technicians perform preventive maintenance, diagnostics and repairs on medium- and heavy-duty vehicles in the field and at our shops. Our office team is essential to keeping customers informed and every job moving.

Our work is guided by our core values P.L.A.C.E.D.: Persistent, Loyal, Accountable, Communicative, Ethical and Dependable.

Ready to Apply If you are ready to bring strong customer service, organization and follow-through to a growing team, we would like to hear from you. Apply today and tell us why this role is a good fit for you.