Business Development Representative

Job Description

Job Description

Business Development Representative — SERVPRO

Position Overview

Our SERVPRO team is seeking an outgoing, motivated Business Development Representative to grow our referral network and generate new business. This position focuses on building relationships with local clients across multiple verticals.

You will represent SERVPRO in the community, educate partners about our restoration services, and earn their confidence as a resource when their customers experience property damage. This is a field-based sales role that includes regular business visits, networking events, and entertaining clients.

Key Responsibilities

• Identify and develop new referral relationships with insurance agents, adjusters, plumbing companies, and other prospective partners.
• Strengthen existing relationships through consistent visits, communication, and follow-up.
• Educate referral partners about SERVPRO’s water, fire, mold, cleaning, and reconstruction services.
• Plan and conduct introductory meetings, presentations, lunch-and-learns, and other outreach activities.
• Attend chamber events, industry meetings, trade shows, and community functions to expand our local presence.
• Plan and host client lunches, dinners, outings, and appreciation events within approved company budgets and guidelines.
• Turn networking connections into active referral relationships and measurable business opportunities.
• Coordinate with office and production teams to help referred customers receive timely service and clear communication.
• Follow up with referral partners to maintain confidence in our service and identify opportunities to improve.
• Maintain accurate records of contacts, visits, opportunities, and follow-up activity in the company’s CRM.
• Develop weekly outreach plans and meet established activity, referral, and revenue goals.
• Share market feedback, competitor activity, and growth opportunities with leadership.

Qualifications

• Experience in business development, outside sales, account management, or relationship-based marketing preferred.
• Experience in restoration, insurance, plumbing, construction, or a related service industry is a plus.
• Strong communication, presentation, and relationship-building skills.
• Confidence introducing yourself to new contacts and asking for business.
• Ability to work independently, organize a territory, and follow through on commitments.
• Professional judgment when representing the company and entertaining clients.
• Comfortable using CRM software, email, and basic business applications.
• Valid driver’s license and driving record that meets company vehicle requirements.

Schedule and Travel

This role requires regular travel throughout the assigned service area. Most activities take place during normal business hours, with occasional evening or weekend networking events and client entertainment.

Company-Provided Resources

• Company vehicle for business travel.
• Laptop.
• Company cell phone.
• Marketing materials and sales support.
• Approved budget for client entertainment and relationship-building activities.

What Success Looks Like

Success means building a growing network of active referral partners, generating qualified opportunities, contributing to revenue growth, and maintaining strong relationships through reliable follow-through and excellent service.

We are looking for someone who enjoys meeting people, takes initiative, and turns relationships into lasting business partnerships.