Customer Service Manager

Who We Are VCA Animal Specialty & Emergency Center (ASEC) is a multi‑specialty and emergency practice located in West Los Angeles. What We Do Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology. Why We Need You VCA ASEC has been a trusted part of the community for over 15 years, and we remain committed to growing both our team and the quality of care we provide. We are seeking a CSR Co‑Manager to join our leadership team and support our 24‑hour Client Service team. The CSR team is the first point of contact for our clients and plays a crucial role in shaping their entire experience. What this job entails Working with the current client service manager and hospital leadership to ensure employees and clients are supported and cared for. Key skills include strong staff and client relationship management, effective communication, high emotional intelligence, training and development, professionalism, leadership, and genuine compassion for pets and people. Key Responsibilities Leadership & Team Management Client Experience & Communication Crisis & Conflict Management Training & Development Operational Oversight Quality Assurance & Continuous Improvement Interdepartmental Collaboration Department Financial Oversight Experience / Education 3‑5 years of client service experience, with at least 2 years in a supervisory or management role—ideally in a veterinary, medical, or other healthcare setting. Previous experience in emergency, specialty, or high‑volume veterinary practice is strongly preferred. Experience managing 24‑hour operations, including overnight or swing shift teams, is a plus. Strong skills in client service, conflict resolution, and team management. Experience with client retention and overall client satisfaction. Ability to adapt to changing priorities in a dynamic environment. A collaborative, team‑focused mindset. Physical Requirements Work is primarily performed in a hospital/office setting. Must be able to stand for long periods. Reasonable accommodations may be made for individuals with disabilities. Benefits VCA Animal Hospitals offers a competitive compensation and benefits package including medical, dental, vision insurance, a 401(k) retirement plan, generous pet‑care discounts, paid vacation, holidays, and sick days, as well as health and well‑being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The annual salary range for this position is $70,304 to $85,000. Equal Opportunity Employer We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com. #J-18808-Ljbffr