Partner Operations Lead

Role Description

We are seeking a Partner Operations Lead to own the end-to-end launch and ongoing management of one of Slate’s key wrap installation partners. You will serve as Slate’s single point of contact with the partner, lead a team of embedded on-site field representatives, and build the operational infrastructure – the processes, systems, and performance standards – that makes wrap installation work at scale. This role is ideal for a hands-on field operator and relationship manager who thrives in high-ambiguity launch environments, knows how to build operational structure from scratch, and takes personal accountability for outcomes in the field.

What You Get to Do

• Own the end-to-end relationship with a major partner, serving as Slate’s single point of contact and primary escalation path at every level of the partnership.
• Recruit, onboard, and manage a team of on-site Slate field representatives embedded at partner delivery locations, running daily standups to monitor operational health, surface issues, and unblock execution in real time.
• Lead the partner’s operational readiness for launch, including site visits, facility assessments, staffing model alignment, and end-to-end process walkthroughs.
• Develop and document the complete wrap fulfillment and installation workflow: from the kitting facility through partner receiving, VIN assignment, installation execution, and quality inspection, in collaboration with Operations, IT, and Digital teams.
• Drive partner alignment on installation standards, pricing, SLAs, and quality criteria.
• Own partner operations dashboards, tracking installation quality, throughput, defect rates, and SLAs, and driving corrective action when targets are missed.
• Coordinate with Slate’s IT and Digital teams to build the integrations and digital workflows (order ID → wrap labeling → VIN assignment → installation tracking) that enable seamless fulfillment at scale.
• Manage warranty claims and quality escalations from the partner channel, working with the partner to drive root cause resolution within defined SLAs.

Qualifications

• Bachelor’s degree in Business, Engineering, Operations, or a related field.
• 6+ years of experience in field operations, partner or account management, or operations program management.
• Proven ability to stand up operations in a launch or startup context, building process and structure where little to none exists.
• Demonstrated experience building and leading field teams: setting priorities, running daily standups, and managing performance.
• Experience developing SOPs and end-to-end process flows from scratch and aligning cross-functional stakeholders.
• Comfort with data: able to define and track operational KPIs, interpret performance dashboards, and translate field metrics into actionable improvements.
• High tolerance for ambiguity and a bias toward action; able to independently prioritize and execute without a fully defined playbook.
• Willingness to travel frequently to partner sites during launch and ongoing ramp phases.

Requirements

• Experience in automotive aftermarket, fleet operations, vehicle services, or logistics.
• Experience standing up operations at a 3rd party/partner facility (e.g., automotive dealership, distribution center, service center).
• Experience coordinating IT or systems integrations between operational partners (e.g., order management, scheduling, inventory, or labeling systems).
• Experience managing field teams across a geographically distributed, multi-site environment.
• Exposure to fulfillment logistics, including receiving operations, inventory management, and shipment coordination.
• Familiarity with wrap installation, large-format graphics, or vehicle personalization products.

Benefits

• This is a rare opportunity to own the most critical moment in the Slate customer experience and build the operational infrastructure that makes it happen from scratch.
• You will have a team in the field, a major partner counting on you, and the full support of Slate’s leadership to get it right.
• If you thrive on building where nothing exists yet, running at hard problems with urgency, and seeing the direct results of your work in the real world, this role was built for you.