Operations Admin I-1

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues. Essential Functions Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone. Reviews, researches and/or enters data in various systems to support respective functional area. Compiles data and provides various regular and adhoc reports to management for review and determination. Serves as frontline customer service to receive, solve and/or escrow customer inquiries and issues. Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review. Responsible for records management tasks such as maintenance, destruction and inventory. Additional essential functions in Quality Assurance/Loss Prevention include address searches/corrections, ensuring packages are in good condition, prioritizing workflow, ensuring scan statuses, handling hazardous materials, accounting for loose product, researching missing packages, and reviewing loss/damaged claims. Additional essential functions in Linehaul include entering Independent Contractor (IC) settlement information, adjusting settlements, compiling DOT-required documentation, logging timely entries, recording vehicle mileage, tracking metrics (IC charge back program, complaints, maintenance compliance), preparing weekly reports, and serving as initial contact for IC inquiries. Performs other duties as assigned. Minimum Education High School Diploma or GED required Minimum Experience Previous clerical or customer service experience preferred Knowledge, Skills, and Abilities General business skills such as typing, data entry and review, and use of phone, copier, and fax. Software skills, including use of Microsoft Office software and web-based applications. Customer service skills necessary to effectively and professionally respond to requests. Time management, organizational, and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals. Job Conditions Monday - Friday (outbound shift) Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact View email address on click.appcast.io. #J-18808-Ljbffr