Director, Solution Adoption

Role Description

Waystar is seeking a strategic, client-focused leader to serve as Director, Solution Adoption – Clearinghouse. This role is responsible for leading a team of managers, consultants, and implementation professionals who drive the successful onboarding, activation, adoption, and optimization of Waystar's Clearinghouse solutions.

The Director will be accountable for delivering exceptional client outcomes, developing high-performing teams, ensuring predictable revenue realization, and driving operational excellence across a portfolio of enterprise healthcare clients. This leader must balance people development, client success, and business performance while partnering cross-functionally with Product, PMO, Advisory Services, Client Success, Sales, and Executive Leadership.

This is a highly visible leadership role requiring strong executive presence, healthcare revenue cycle expertise, and a passion for developing people and building scalable operating models.

Qualifications

• 8+ years of healthcare technology, healthcare operations, or revenue cycle leadership experience.
• 5+ years of people leadership experience, including managing managers.
• Experience leading enterprise implementations or client-facing delivery organizations.
• Strong understanding of healthcare revenue cycle workflows.
• Proven ability to manage executive-level client relationships and escalations.
• Demonstrated success leading teams through growth, change, and transformation.

Requirements

• Experience with Clearinghouse, Eligibility, Claims, Remittance, EDI, or Revenue Cycle technologies.
• Knowledge of Epic, Cerner, Meditech, or other major provider technologies.
• SaaS implementation or professional services leadership experience.
• Experience managing geographically distributed teams.

Benefits

• Competitive total rewards (base salary + bonus, if applicable).
• Customizable benefits package (3 medical plans with Health Saving Account company match).
• Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
• Flexible time off for exempt team members + 13 paid holidays.
• Paid parental leave (including maternity + paternity leave).
• Education assistance opportunities and free LinkedIn Learning access.
• Free mental health and family planning programs, including adoption assistance and fertility support.
• 401(K) program with company match.
• Pet insurance.
• Employee resource groups.