Front Office Coordinator

Benefits:

Health insurance

Paid time off

Vision insurance

401(k) matching

Dental insurance

Pacific Neuropsychiatric Specialists (PNS) is a leading mental health medical group dedicated to providing comprehensive treatment for a wide range of mental health conditions, including ADHD, depression, anxiety, bipolar disorder, schizophrenia, dementia, and more. Our services span adolescent and adult psychiatry, medication management, and psychotherapy.

At PNS, our employees are vital to our continued success. We strive to create an environment where team members find their roles rewarding, challenging, and impactful. We are committed to supporting professional development and investing in our employees through ongoing opportunities for learning and growth.

Job Summary: The Front Office Coordinator serves as the first point of contact in a fast-paced mental health setting, handling front desk responsibilities such as check-in, check-out, appointment scheduling, verification of benefits, copay and cash collection, and patient communications. This role requires strong multitasking, communication, and organizational skills. Ideal candidates are friendly, dependable, and experienced in medical or psychiatric office settings.

Key Responsibilities: Patient Check-In and Intake

Greet patients professionally and create a welcoming front office experience

Upload and verify demographic information

Manage new patient intake forms and questionnaires

Ensure required documentation is completed prior to visits

Check-Out and Financial Collection

Collect copays and cash payments at time of service

Review balances and provide receipts as needed

Schedule follow-up appointments at check-out

Scheduling and Patient Communication

Confirm upcoming appointments via outbound calls or messaging

Contact patients on waitlists to fill open provider slots

Answer incoming calls and respond to voicemails in a timely manner

Route patient questions or messages appropriately

Insurance and Benefits

Verify patient insurance benefits prior to visits

Identify eligibility issues and escalate as needed

EHR and Administrative Support

Manage unreviewed documents within eCW

Handle fax intake, routing, and documentation

Maintain accurate and up-to-date patient records

Operational Support

Maintain front desk organization and workflow efficiency

Support clinic operations during high-volume periods

Float to other clinic locations when coverage is required

Collaborate with clinical and administrative staff as needed

Skills and Qualifications:

Prior experience in a medical or behavioral health office

Strong customer service and interpersonal skills

Clear verbal and written communication

Comfort handling high call volume and patient traffic

Ability to multitask without sacrificing accuracy

Proficient with computers and EHR systems

Professional demeanor with patients, providers, and leadership

Education and Experience:

High School Diploma required. College or college-equivalent education is preferred.

Minimum 1 year experience in a medical, behavioral health, or outpatient clinic front office setting strongly preferred

Demonstrated experience with patient check-in and check-out, copay or cash collection, and appointment scheduling

Experience verifying insurance benefits and handling intake documentation preferred

Prior use of an electronic health record system required; eCW experience strongly preferred

BLS/CPR Certification (Preferred but not required).

Compensation and Benefits:

PNS offers a competitive compensation package including; Medical, dental, vision, and paid time off.

Hourly Rate - $23.50