Production Support Analyst
Virtual Vocations Inc
Working remotely in a full-time capacity, the Production Support Analyst will manage support requests, diagnose issues, and capture user feedback to enhance platform performance and drive product improvements. Key Responsibilities Receive and triage support requests, diagnosing issues as bugs, user errors, training gaps, or product design gaps Capture and communicate user feedback, identifying patterns and areas for improvement to product and engineering teams Develop and maintain training materials and documentation based on user needs and product changes Required Qualifications 3+ years of experience in product support, technical support, or a related role Experience supporting software products in an enterprise or professional services environment Strong organizational and documentation skills, with the ability to identify patterns from user feedback Familiarity with ticketing or support management systems Experience collaborating with product managers and engineering teams
Vacancy posted 4 days ago
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