Technical Business Analyst

Role Description

• Production Support (initial focus) clean up and new incident handling, Jira/Service Now ticket management, and reconciliation correction coordination.
• Analyze complex business needs and processes, document detailed requirements, assess feasibility/costs, and recommend optimal solutions based on performance analysis and industry research.
• Lead and manage projects, coordinate cross-functional activities, and drive problem resolution to meet customer expectations.
• Design and oversee release testing (test strategies, cases, monitoring) and review/approve system behavior to ensure alignment with business objectives.
• Communicate and train stakeholders (internal and external), prepare user documentation and communication plans, and provide technical/user support as needed.

Qualifications

• 12+ years' experience as a Business Analyst, Product Analyst, Technical Analyst, Systems Analyst, or similar role; experience in P&C billing, payments, policy integration, or finance systems preferred.
• Proven ability to write clear requirements, user stories, and acceptance criteria.
• Experience supporting cross functional delivery with engineering and operations (requirements to deployment).
• Strong analytical skills with experience using data to inform priorities and measure outcomes (SQL, Excel, or BI tools).
• Excellent written and verbal communication skills; comfortable engaging stakeholders at multiple levels.
• Familiarity with Agile practices and backlog management.

Requirements

• Experience with legacy system rationalization, migration planning, or integration mapping.
• Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations (OneInc, CollectOne, Adyen).