Technical Business Analyst

Job Description

We're Hiring: Technical Business Analyst (Remote- Anywhere in the US)

Are you passionate about bridging the gap between business needs and technology solutions? We're looking for a Technical Business Analyst to join our team and help drive impactful business and IT initiatives!

What You'll Do
Conduct business process analysis and identify opportunities for improvement
Gather, analyze, and document business, technical, and data requirements
Perform preliminary cost-benefit analyses to support decision-making
Collaborate with stakeholders to align technology solutions with business goals
Support project management activities throughout the project lifecycle
Translate complex business needs into scalable and effective IT solutions
Drive strategic initiatives and contribute to digital transformation efforts

What We're Looking For
Experience as a Business Analyst or Technical Business Analyst
Strong understanding of business processes, systems, and data analysis
Excellent requirements gathering and documentation skills
Experience working with cross-functional teams and IT stakeholders
Strong analytical, problem-solving, and communication skills
Familiarity with Agile, Scrum, or other project delivery methodologies is a plus

Interested? Apply today and help shape the future of business and technology through innovative solutions!

Responsibilities

• Identify and document requirements for integration, development, and enhancement of application systems, including necessary technical components and system integrations.
• Participate in definition, design, testing, training, implementation, and support of system requirements, ensuring technical considerations are clearly captured
• Works closely with business staff to understand and document current and proposed business processes and business objectives aligned to future state processes and then translates those into actionable technical requirements for IT Teams.
• Acts as the main point of contact for technical queries.
• Assist in project planning, identification, and tracking of risks and issues, including those related to technical dependencies or integrations
• Provides technical consulting on complex projects, supporting solution design and system behavior clarification.
• Devise and/or modify procedures to solve the most complex technical problems, ensuring solutions meet system and architectural standards
• Train and mentor other BA team members in procedures and technical knowledge
• Provide leadership in defining underlying business needs, documenting those needs, validating conceptual systems designs and assuring delivery quality across technical workstreams
• Ensure that technology solutions and business strategies are aligned and add value to the organization by supporting technically sound decision making
• Work directly with systems and databases to understand how they work without the need to involve developers.
• Upholds the Crawford Code of Business Conduct at all times.
• Participates in special projects or performs other duties as requested.
• Adhere to adopted SDLC process including any required documentation, with emphasis on technical specifications and traceability.

Qualifications

• Requires a high school diploma.
• A Bachelor's degree and/or Certified Business Analysis Professional (CBAP), Agile Business Analyst Certification, or PMI-PBA strongly preferred.
• 5-7 years of experience in a role demonstrating technical and business systems analysis expertise is required.
• 5-10 years of experience working within the Crawford organization strongly preferred, especially with exposure to systems, data, or platform enhancements
• While performing the duties of this position, travel (by air, car, etc.) may be required.
• Must complete continuing education requirements as outlined by Crawford Educational Services
• Strong analytical/problem solving experience to deal with complex technical and business problems and suggest solutions that ensure measurable value creation across business and technology domains.
• Demonstrated ability to work in a team environment and multi-task to meet critical deliverable dates across technical and functional workstreams.
• Outstanding communication skills and ability to communicate effectively with technical, business and executive staff (proposals, business communication, technical documentation, marketing writing).
• Strong facilitation skills to lead technical and business design sessions.
• Excellent organizational, analytical, project management and client relation skills, including coordination of technical requirements and dependencies.
• Must be a detail oriented, analytical and independent thinker. Must strive for results, especially when validating system or data impacts.
• Strong experience in web-based technology environments, including modern application or integration components.
• Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology, including system interaction flows.
• Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile programming), with exposure to technical constraints or architecture standards.
• Experience writing detailed business requirements, business proposals for web-based technology projects, including technical details where needed.
• Experience with Business Intelligence Tools (ie Power BI, Tableau), with understanding of data structures or reporting logic.
• Extensive experience with SQL and database design.
• Experience with Requirements Management Tools (ie Jira, Confluence, ADO), including tracking of technical acceptance criteria.

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About Us

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at

When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:

• Competitive base pay

- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.

• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
• We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include :

- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits


Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.

• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.