Account Manager

Salary Range $75,000 - $85,000 plus incentive pay Location Northbrook, IL (Hybrid, 3 days onsite) – Some travel required About the Company Amplify HR is dedicated to providing exceptional HR services and solutions. Our mission is to strengthen client partnerships and improve the overall client experience through strategic relationships and innovative solutions. About the Role The Account Manager serves as a strategic partner and trusted advisor for Amplify HR’s key client relationships. This role is responsible for strengthening client partnerships, improving the overall client experience, increasing retention, and ensuring clients are maximizing the full value of Amplify’s services. Responsibilities Strategic Client Relationship Management Serve as the primary strategic relationship owner for an assigned portfolio of key clients Develop strong partnerships with executives, decision makers, and client stakeholders Build trust through proactive communication, follow-through, and understanding of each client’s business Conduct regular client meetings and strategic business reviews to evaluate satisfaction, upcoming needs, and areas of opportunity Identify trends, risks, and opportunities within assigned accounts and create proactive action plans Educate clients on Amplify resources, services, technology, and best practices Represent the voice of the client internally by providing feedback and identifying opportunities for service improvement Client Retention & Growth Develop and execute strategies focused on client satisfaction, retention, and long-term partnership Identify at-risk relationships and lead proactive retention efforts Partner with leadership and internal teams to resolve client concerns before escalation Monitor client satisfaction feedback and develop action plans based on client needs Identify opportunities for clients to better utilize Amplify’s services and solutions Support organic growth through expanded services, client referrals, and strengthened relationships Reinforce Amplify’s role as a trusted business partner rather than a transactional service provider Issue Resolution & Internal Coordination Act as the client advocate and “quarterback” for complex issues requiring cross-functional support Coordinate with Payroll, Benefits, HR, Technology, Implementation, Sales, and other internal teams to drive solutions Ensure ownership, accountability, and timely follow-through on client concerns Manage escalations with professionalism, urgency, and a solutions-focused approach Maintain clear communication with clients regarding progress, expectations, and resolution timelines Identify root causes of recurring concerns and collaborate internally on process improvements Benefits Strategy & Renewal Support Partner with the Benefits team to deliver a successful renewal and open enrollment experience for assigned clients Engage clients proactively prior to renewal to understand business goals, employee needs, and benefit strategy Assist with renewal discussions, benefit education, and overall communication strategy Ensure renewal timelines, enrollment deadlines, and client expectations are managed effectively Coordinate onsite or virtual employee benefit meetings when needed Support clients through benefit changes, carrier transitions, and employee communication strategies Client Education & Business Reviews Prepare and facilitate strategic client meetings focused on: Overall service experience Payroll and HR processes Benefit utilization and upcoming renewals Technology adoption Compliance needs Client goals and future initiatives Present information confidently to executive-level audiences Translate complex PEO topics into clear, understandable business solutions Technical & Industry Knowledge The successful candidate should have experience or strong understanding of: PEO model and co-employment relationships Payroll processing and payroll operations Benefits administration and group insurance concepts Workers’ compensation and risk management HR compliance and employment best practices HR technology platforms and client systems Preferred Technical Experience PrismHR or similar HCM platforms CRM systems such as Salesforce Microsoft Office Suite including Excel and PowerPoint Ability to quickly learn and explain new systems, products, and services Qualifications 3-5+ years of account management, client relationship management, HR, payroll, benefits, implementation or related business experience Previous PEO, payroll, HR outsourcing, benefits, or professional services experience strongly preferred Experience managing multiple client relationships while maintaining exceptional service standards Proven ability to manage escalations and complex business conversations Strong presentation skills with experience communicating with executive leadership Required Skills Takes ownership of the client experience from beginning to end Builds relationships through trust, communication, and credibility Has a natural curiosity to understand client needs and solve problems Is comfortable having difficult conversations while maintaining professionalism Can balance urgency with strategy and long-term solutions Thinks proactively rather than reactively Has strong organization and project management skills Thrives in a fast-paced environment with competing priorities Works collaboratively across departments Understands when to lead, when to support, and when to elevate Demonstrates a high level of accountability and follow-through Represents Amplify with professionalism and a client-first mindset #J-18808-Ljbffr