Front Office Assistant

About Encinitas Vision Optometry

Eye care professionals specialize in understanding how the human eye really works, as well as diseases and conditions that affect your vision many of which do not have obvious symptoms. Eye doctors know how age and risk factors affect vision over time for young and old, and they understand the benefits and features of corrective lenses including eyeglasses and contacts.

Our optometrists take the time to explain the results of our clients eye exam, describe their options and listen to our clients eye care needs. Because maintaining good eye health is an ongoing partnership, we encourage patients to ask questions and share their health information, which could be vital to monitoring, diagnosing and treating potential vision problems.

Optimal service and commitment to our clients is the number one priority for all our team members. We are looking forward to discussing client focused career opportunities with you!

Front Office Assistant Position Summary

The front office assistant is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing benefits counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic medical records, verifying appointments, taking payments, opening and closing front offices daily.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Responsible for telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing superbills, and scheduling appointments with specialists as recommended by doctor.
2. Pulls insurance and scans insurance cards, collects payment.
3. Collects and enters patient demographic and insurance information into the electronic medical record.
4. Manages the schedule: makes, changes, and cancels appointments; verifies appointments; pre-appoints and recalls.
5. Closes front office, balances financially, prepares deposit.
6. Keeps front office statistics: production booked, recall, no-shows, pre-appointments.
7. Straightens up the reception area during the day, restocks bottled water and provides fresh coffee.
8. Performs other incidental and related duties as required and assigned.

Performance Expectations

1. Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employees can be depended upon to complete work in a timely, accurate, and thorough manner and are conscientious, about assignments.
2. Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
3. Relationships with Others: The employee works effectively and relates well with others including superiors, colleagues, and individuals inside and outside the Company.
4. Knowledge of what insurance plans the practice accepts: The employee is able to counsel patients on their benefits and answer questions about eligibility, deductibles, and coverage.

Qualifications for Front Office Assistant

1. Must have computer skills and the ability to learn EMR system.
2. Must have at least one year's experience in medical reception, answering multi-line phone system and managing the patient schedule.
3. Strong ability to multi-task with high degree of accuracy; attention to detail a must.
4. Excellent customer service.
5. Strong analytical and problem solving skills.
6. Superior verbal and written skills.
7. Strong interpersonal skills essential.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.