Account Executive, SMB

Build, manage, and close SMB pipeline through partner channels Acquire and onboard SMB merchants, including franchisees of national restaurant brands, through partner channels, inbound leads, and cold outreach Ensure on-time, in-full delivery of partnership deal terms Establish and monitor performance metrics to ensure commitments are met Design and execute market-specific campaigns to drive merchant acquisition within targeted geographies or partner networks Manage a high-velocity pipeline of inbound SMB leads and optimize lead-to-live-merchant conversion Conduct proactive cold outreach to SMB merchants and franchisees Guide merchants through onboarding for fast time-to-launch and a strong first experience Track and report channel performance, including lead volume, conversion, and time-to-onboard Establish repeatable processes and best practices as the first hire on the SMB Channel Sales team Requirements 2+ years of experience in SMB sales, channel sales, or partner-driven business development — restaurant sales experience is preferred Track record of managing high-volume, high-velocity sales pipelines with strong lead-to-close conversion Experience with inbound lead management and proactive outbound/cold outreach Data fluency, including tracking performance metrics and identifying conversion trends Self-starter energy and comfort with ambiguity Ability to travel approximately 10% for quarterly partner reviews In-office attendance in the Austin office is required on Monday, Tuesday, and Thursday Must be comfortable complying with Upside’s hybrid work policy Must answer whether immigration sponsorship or support will be required to work in the United States Core Competencies Demonstrates expertise in SMB sales and channel management, with a strong focus on lead conversion and performance metrics. Proven ability to design and execute targeted campaigns for merchant acquisition and optimize onboarding processes. Highest-signal resume keywords SMB Sales Experience Channel Sales Management Lead-to-Close Conversion Performance Metrics Tracking Proactive Outbound Outreach Hard Skills Sales Pipeline Management Lead Management Data Fluency Market-Specific Campaign Design Onboarding Process Optimization Soft Skills Self-Starter Energy Comfort with Ambiguity Industry Keywords Partner Channels Merchant Acquisition Franchisee Engagement High-Velocity Sales Restaurant Sales Experience #J-18808-Ljbffr Jobtailor