Administrative Support Specialist

Position Summary The North Carolina Certified Peer Support Specialist (NCCPSS) Program is seeking an Administrative Support Specialist for a 1‑year time‑limited position to support workflow and daily operations, helping the Program meet deliverables, improve efficiency, and strengthen relationships with partners and stakeholders. The role focuses on processing certification applications, maintaining accurate program records, supporting data collection and reporting, and assisting with communications and special projects. Hours per week: 40. Work Schedule: Monday–Friday, 40 hours. Hybrid arrangement may be available in accordance with System Office policy. Key Responsibilities Coordinate the processing of certification applications by reviewing submissions, verifying eligibility requirements, and ensuring applicants have completed all required training and documentation. Provide customer service and technical assistance to certification applicants, responding to inquiries and guiding individuals through the application and certification process. Maintain and manage program databases, including Excel and Access systems, to ensure data accuracy, integrity, and availability for reporting and operational decision‑making. Distribute monthly surveys to training graduates and individuals who have received new certifications, recertifications, or lapsed certifications to support program evaluation and quality improvement. Provide administrative support for new program initiatives, special projects, and other operational activities as assigned. Minimum Education and Experience Requirements High school diploma or equivalency and one year of related office experience; or an equivalent combination of training and experience. Management Preferences Experience with data collection and reporting. Experience working with persons with lived experience in Significant Mental Illness (SMI) and substance use disorders. Intermediate use of Microsoft Office (Excel and Access). Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr University of North Carolina at Chapel Hill