Customer Success Manager
$80k - $150kFull-time
Reflow
Customer Success
$80k – $150k • 0.0% – 0.4%
We’re building Reflow, a workforce and workflow intelligence platform that helps teams improve performance with a deep understanding of how we work. Partners get excited after the first demo, now we need someone who can turn that spark into adoption, retention, and growth.
What you’ll do
- Own the customer journey: setup, onboarding, adoption, and long-term success.
- Shorten time-to-value: Move customers from demo → value quickly.
- Capture and structure customer feedback: Be the voice of the user in product and engineering decisions.
- Assist the contract process with new partners, working closely with our legal team to keep things smooth and fast.
- Build strong relationships that lead to expansions and renewals.
- Create and refine the playbook: Onboarding processes, success metrics, touchpoints.
- Partner with founders on GTM experiments and jump into “whatever’s needed” as we scale.
Who you are
- Entrepreneurial: Former founder, early employee, or operator who thrives in ambiguity.
- Analytical skills: Technical, finance, economics or product background
- Customer-facing pro: You know how to excite, guide, and close.
- Sharp communicator: Written, verbal, and human.
- Curious and strategic: You dig into workflows, uncover pain, and use insights to shape product and company direction.
- Methodical: You keep yourself, your customers, and your teammates on track by creating clear templates and playbooks.
Bonus Points
- Background in B2B SaaS, enterprise software, or data-heavy products
- Familiarity with analytics platforms, BI tools, workflow systems, or automation software
- Experience supporting enterprise customers through security, data access, or compliance reviews
Why join
- Be an early, high-impact hire, working directly with the founders as a founding member
- Influence product roadmap, and helping define the culture of how we work with customers
- Drive growth, contribute to PMF, GTM explorations
We’re open to you starting part-time and evolving into full-time (contract or W2).
#LI-remoteVacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Miami, FL vacancy
- A leading software company is seeking a Customer Success Manager to manage customer relationships primarily for Brazilian accounts. The role requires fluency in English and Portuguese, along with at least 5 years of experience in client-facing roles managing Enterprise...Suggested
- We are looking for a Customer Success Leader who is passionate about creating amazing customer experiences and delivering innovative products... ...globally. This role is ideal for Customer Success, Account Management and Sales professionals who are excited to help scale a...SuggestedWork at officeRemote work
$110k - $140k
...and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam. As a Customer Success Manager at OneImaging, you’ll play a critical role in ensuring the successful onboarding, implementation, and long-term satisfaction...SuggestedImmediate start$48k - $64k
...Customer Success Manager II What We're Looking For: Begin your career as a Customer Success Manager II at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join...SuggestedWork at officeFlexible hours3 days per week- Overview Join to apply for the Customer Success Manager, Brazil role at Panaya . Who are we? Panaya is a leading provider of ERP and CRM Change Intelligence and Smart Testing solutions. Our SaaS platform empowers enterprises to accelerate change implementation while minimizing...Suggested
$200k - $230k
...time to value, and ensure compliance. Our customers — like Johnson & Johnson, GSK, Bristol... ...country. Backed by Sequoia Capital, Coatue Management, NVIDIA, Snowflake and other leading... ...their data science goals. As a Customer Success Manager (CSM) at Domino, you will be responsible...- ...grow and expand our team, our partnerships and our revenue. Customer Success at Guardz is being rebuilt around AI, data, and digital-first... ...team. Requirements 5+ years in Customer Success, Account Management, or a related post-sales role in B2B SaaS. Proven ability to...Shift work
- ...Head Of Customer Success Lead Customer Outcomes. Build a World-Class Customer Success Function. Drive Growth. We are seeking an exceptional... ...from our solutions. Working closely with Sales, Product Management, Engineering, Marketing, and Support, they will leverage...Full timeTemporary workFlexible hours
DET Norske Veritas
Miami, FL3 days ago $100k
...identity & access, endpoint security & management, and compliance automation—collapsing the... ...Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit,... .... The Opportunity As a Customer Success Manager at Iru, you will partner with enterprise...Full timeWork at office3 days per week- Guardz, based in Miami, FL, is seeking a Customer Success Manager to own a portfolio of MSP accounts and drive retention and expansion through data-driven insights. This role will involve leading onboarding and adoption processes while utilizing AI tools to optimize customer...
- Meltwater is hiring a Customer Success Manager II to ensure the success of customers in Miami, Florida. The role is pivotal in delivering exceptional experiences, focusing on driving product adoption and customer satisfaction. Your responsibilities include collaborating...Flexible hours
- We are seeking a Senior Customer Success Manager to join our growing team. As a Senior Customer Success Manager, you will serve as the primary point of contact for assigned strategic customers to develop long-lasting relationships with our most valuable customers. This...
- OneImaging is seeking a Customer Success Manager to lead onboarding and ongoing adoption for strategic accounts in digital health. You will manage end-to-end implementation, including complex data feeds, integrations, and configuration, while ensuring measurable outcomes...
- ...data centers. About The Role Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction...Temporary workFor contractors
- Buildots is seeking a Customer Success Manager to drive onboarding and adoption on construction projects. You will be the voice of the customer, delivering insights to product teams and shaping delivery playbooks with our solution managers. This role requires leadership...
- A restaurant technology platform in Miami is seeking a Head of Customer Success & Onboarding to enhance customer journeys and improve team performance. The ideal candidate will have over 3 years of onboarding experience in B2B SaaS and strong leadership skills. You'll...Flexible hours
- A leading technology firm in Miami is seeking a Customer Success Manager to engage with enterprise clients, driving retention and strategic value. This hybrid role emphasizes building executive relationships and fostering product adoption within high-value accounts. The...
- ...worldwide rely on TRM to make the world safer and more secure. The AI Customer Success function is being built from the ground up, and this role will help define it. As the first Customer Success Manager in this area, you will own the end-to-end post-sale experience for a...Hourly payContract workRemote workWorldwideWeekend work
GrabJobs
Hialeah, FL4 days ago - ...Enterprise Customer Success Manager, Dairy Ever.Ag | Remote (US, excluding California, Hawaii, and Alaska) | Full Time | 30% Travel About the Role Ever.Ag is looking for an Enterprise Customer Success Manager to join our dairy team and serve as a trusted partner...Full timeRemote work
GrabJobs
Hialeah, FL3 days ago - ...coverage recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced... ...with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
Miami, FL3 days ago - ...leading car services platform, trusted by more than 10 million customers to make car ownership affordable and rewarding. We specialize... ...businesses in the Finance, Automotive, and Service sectors with management software to drive revenue growth. Our partnerships with...
- DNV is seeking a Head of Customer Success to lead the global CS function for its Pipeline software portfolio. Reporting to the CRO, you will build and scale a high-performing team to drive adoption, retention, expansion, and advocacy across regions. The role requires 1...
- DNV is seeking a Head of Customer Success to lead the global CS function for the Pipeline software portfolio. You will report to the Chief Revenue Officer and build a high-performing team focused on adoption, retention, expansion, and advocacy. You will collaborate with...
- ...and to stop worrying about marketing and customer retention. Steer began as an online... ...launched a complete Customer Relationship Management (CRM) marketing suite, complete with... ...About the Role As an Enterprise Customer Success Manager, you will own and grow relationships...Local areaRemote workWork from homeFlexible hours
- ...Dealer Success Manager Chrono24 is the world's leading online marketplace for luxury watches, trusted with over 500,000 listings across... ...work style ~4+ years of experience in account management, customer success, or B2B sales, ideally in marketplace, e-commerce, or...Relocation
$130k - $140k
...standardization and consistency, while reducing bias and increasing equality of opportunity. CoderPad is looking for a Senior Customer Success Manager for our Mid-Market team. This is a strategic, customer centric role owning a portfolio of 40-50 mid-market accounts. This...Permanent employmentFull timeTemporary workRemote workWork from homeFlexible hoursGrabJobs
Hialeah, FL5 days ago- ...impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is seeking an accomplished Senior Customer Success Manager (CSM). As Senior CSM, you are responsible for a blended portfolio of enterprise and mid-market customers, who you will...Remote workFlexible hoursNight shift
GrabJobs
Hialeah, FL3 days ago - ...ultimate goal of achieving total guest satisfaction. To be a successful member of this team, a candidate should have a passion for service... ...pleasant and energetic demeanor, and previous experience in a customer contact position. Great written and oral communication skills...Worldwide
Hosco
Miami, FL5 days ago - ...Schedule Part Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving... ...position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures...Part timeWork experience placementLocal areaRemote workNight shift
Marriott
Miami, FL1 day ago - ...each other reach our maximum potential. As Head of Sales & Customer Success US West, you will lead our Sales and Customer Support teams... ...-to-day leadership to the team. This role includes people management responsibilities and the opportunity to expand the team. The...Remote work
GrabJobs
Hialeah, FL1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- success manager Miami, FL
- technical customer success manager Miami, FL
- customer success manager Miami, FL
- customer success executive Miami, FL
- client success manager Miami, FL
- strategic customer success manager Miami, FL
- customer project program manager Miami, FL
- work from home customer Miami, FL
- customer satisfaction Miami, FL
- customer engineer Miami, FL