Clerical Assistant

Job Title: Clerical Associate III Location: New York, NY Duration: 11/09/2026 - 01/02/2027 Shift: 7:00 AM - 3:00 PM OR 12:00 PM - 8:00 PM | 7 Hours/Day | 35 Hours/Week Pay Range - $24/hr - $25/hr. Schedule Notes: Days Per Week: 5 Number of Positions: 2 Spanish bilingual candidates required. One position is for the 7:00 AM - 3:00 PM shift, and the other is for the 12:00 PM - 8:00 PM shift. Purpose of Position Responsible for all front desk operations, including scheduling, patient check-in/check-out, co-pay collections, registrations, MyChart enrollments, biometric enrollments, and greeting patients. Monitor the practice environment to ensure patient and staff safety. Collaborate with clinical staff to ensure patients receive the best possible care. Participate in meetings and huddles as necessary. Monitor and facilitate proper use of patient kiosks for virtual visits. Interact and communicate with patients with behavioral health needs. Initiate practice contingency plans during emergencies, such as IT and power outages. Monitor compliance with OMH, JC, and CMS standards. Provide HIPAA-compliant patient appointment information to agencies and other sites as required. Monitor equipment and the clinic environment; submit work orders as needed. Assist with Performance Improvement and Quality Assurance reports and data collection. Call patients to remind them of upcoming appointments. Closely monitor patient show rates and share information with providers. Requisition in-house supplies. Assist other units within Behavioral Health as needed. Perform other related duties as assigned. Additional / Recap of Duties Answer telephone calls, relay messages, and direct calls accordingly. Wear professional attire in the workplace and during off-site work when conducting business on behalf of Metropolitan Hospital, in accordance with the dress attire policy. Promote a positive and pleasant attitude conducive to the workplace, supporting the organization's Mission, Vision, and Values. Meet all compliance standards and requirements, including annual physical evaluations/assessments, annual assessment training, ELM training, fire drill participation, and annual OHS compliance. Adhere to the organization's Mission, Vision, Values, and Guiding Principles in all endeavors. Machines, Tools, and Equipment Operated Electronic Medical Record (EMR) Internet access to HMO websites for insurance verification Client / fax machine Departmental forms and reports Epic Cyrocome Knowledge / Skills / Qualifications High school diploma required. Outstanding customer service skills. Ability to motivate and supervise staff. Physical Demands May pick up boxes when needed. Integrated Resources