Strategic Account Manager

What We Need Corpay is currently looking to hire a Strategic Account Manager within our NA Fuel division. This position falls under our Corpay line of business and is located in Brentwood, TN. In this role, you will serve as the primary client services contact responsible for supporting retention, client satisfaction, and issue resolution of their assigned accounts. The Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. You will report directly to the Senior Manager of Operations and regularly collaborate with various departments. How We Work As a Strategic Account Manager, you will be expected to work in an office environment. Corpay will set you up for success by providing: Assigned workspace in Brentwood, TN Company‑issued equipment Formal, hands‑on training Role Responsibilities Working directly with clients to provide day‑to‑day account support, problem resolution, research and analysis. Responding to inbound emails and phone calls. Developing and executing a client service delivery strategy for assigned clients around the needs, contract specifications, and cost components. Conducting scheduled calls and presentations to review business performance, including training and education. Making decisions regarding the set up and support of the clients assigned to their care and having the ability to approve financial fee and or transaction concessions. Preparing and presenting solutions in advance to retain relationships. Using customer feedback to monitor service levels, identify problems and revenue growth potential within the client base. Interacting effectively with internal departments to support customers. Introducing and promoting other Corpay products to a satisfied client base, promoting lead generation to the Relationship Management Team. Retaining client base of accounts and associated revenue through an appropriate level of contact with clients. Meeting productivity requirements in regard to territory management and quality contact with customers. Troubleshooting client‑raised servicing issues to determine whether the issue is a system issue, training issue, or client configuration. Developing professionally, improving performance, and understanding the tools in place and maximizing their use. Demonstrating leadership qualities that influence peers to work collaboratively, automating manual processes, and using the systems available to their fullest potential. Serving as a key contributor in developing and testing new processes and procedures that enhance the user’s experience. Acting as a change agent. Qualifications & Skills Minimum 4 years of call center or customer service team experience. Prior account management or relationship management experience preferred. Ability to work with a large client base. Minimum high school diploma or GED required. Bachelor’s degree or equivalent work experience preferred. Proficiency in Microsoft Office. Salesforce knowledge is a plus. Benefits & Perks Medical, dental, and vision benefits available the 1st month after hire. Automatic enrollment into our 401(k) plan (subject to eligibility requirements). Virtual fitness classes offered company‑wide. Robust PTO offerings including major holidays, vacation, sick, personal, and volunteer time. Employee discounts with major providers (e.g., wireless, gym, car rental). Philanthropic support with local and national organizations. Fun culture with company‑wide contests and prizes. Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. #J-18808-Ljbffr