Vice President Operations

Job Description

Vice President of Operations

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Work for a company where you make a difference in people’s lives every day

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At GT Independence, people are at the heart of everything we do. If you love your work, enjoy collaboration, and thrive on learning and innovation, you're in the right place. Join a mission-driven organization committed to helping individuals live independently while shaping the future of self-directed home and community-based care.

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GT Independence has received national recognition as a great place to work, including the 2025 National Best & Brightest Companies to Work For Award and Great Place to Work® Certification for 2025–2026.

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Position Overview

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The VP of Operations is a high-impact, leadership role responsible for driving operational excellence, service quality, and scalable growth across multiple states and regions. This leader provides strategic oversight for complex, multi-state operations within GT Independence’s fiscal intermediary and self-direction programs, while leading and developing regional Directors and senior operational leaders.

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This role partners closely with executive leadership and cross-functional teams to standardize operations, ensure regulatory compliance, optimize performance, and support long-term organizational growth.

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The ideal candidate brings deep experience in home and community-based services, healthcare, or human services operations, with a proven ability to lead multi-state teams in fast-paced, high-volume, and highly regulated environments.

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Key Responsibilities

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Operational Leadership

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• Provides senior-level operational oversight across multiple states and regions.
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• Ensures consistent, high quality service delivery while accommodating state specific program and regulatory requirements.
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• Develops, standardizes, and implements operational frameworks, workflows, and best practices at scale.
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• Evaluates regional performance and leads corrective actions and continuous improvement initiatives.
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• Serves as a senior operational escalation point for complex or high-risk issues.
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Strategic Planning & Growth

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• Executes enterprise-level strategic initiatives in alignment with organizational goals.
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• Partners with executive leadership on national growth strategies, new market expansion, and program launches.
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• Identifies opportunities for innovation, efficiency, and scalability across operations.
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• Establishes, monitors, and analyzes KPIs, operational dashboards, and performance metrics to drive outcomes.
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Leadership & Talent Development

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• Leads, coaches, and develops Directors of Operations and other senior operational leaders.
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• Builds a strong leadership pipeline and fosters a culture of accountability, collaboration, and continuous learning.
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• Supports talent retention strategies and succession planning across operational teams.
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• Provides guidance on performance management, compensation recommendations, and organizational design.
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Stakeholder, Partner & Agency Relations

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• Represents GT Independence at a senior level with key external partners, agencies, and stakeholders.
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• Builds and maintains strong relationships with state program leaders, community partners, and contracted agencies.
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• Collaborates with internal teams including Compliance, HR, Finance, IT, and Quality to support operational goals.
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Quality, Compliance & Continuous Improvement

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• Ensures adherence to federal, state, and program-specific regulatory requirements.
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• Partners with Compliance and Quality teams to mitigate risk and ensure audit readiness.
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• Leads national initiatives to improve customer experience, workforce operations, payroll processing, and service delivery.
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• Promotes a culture of quality, accountability, and participant-centered care.
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Education

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• Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a related field required.
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• Master’s degree preferred or equivalent senior-level leadership experience in healthcare or human services operations.
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Experience & Qualifications

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• 8+ years of progressive leadership experience in operations, including senior or executive-level roles.
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• Strong background in home care, home health, personal care, fiscal intermediary services, staffing, or similar high-volume, regulated industries.
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• Demonstrated success leading multi-state or national operations.
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• Proven ability to build, scale, and lead high-performing leadership teams.
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• Deep understanding of workforce management, service delivery, compliance, and operational optimization.
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• Strong analytical, problem-solving, and decision-making skills.
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• Excellent communication and executive presence.
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• High degree of adaptability in fast-paced, evolving environments.
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• Proficient with Microsoft Office and modern operational and reporting tools.
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Work Environment

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This is a remote, national role with travel required based on business needs, including visits to state operations, partners, and key meetings.

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Why GT Independence?

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GT Independence is a national, family-owned organization supporting thousands of people across the U.S. through self-direction and community-based care programs. We empower individuals to hire their own workers, maintain independence, and live life on their terms.

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We value trust, autonomy, collaboration, and even fun. We believe in giving self-motivated people the freedom to excel. Team members enjoy flexible time off, competitive compensation, comprehensive benefits, and meaningful opportunities to grow.

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What Culture & Belonging Means at GT: Bring Your Authentic Self to Work

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GT Independence is committed to creating a welcoming and inclusive workplace. We believe diversity strengthens our organization, fuels innovation, and helps us better serve the communities we support. Our mission of self-determination begins with empowering our own employees.