Senior Engagement Manager

Role Description

Claritas Rx has a nimble Silicon Valley start-up culture. We are looking to build a strong delivery team of experts that can help scale a premier channel management solution.

At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend 2.0 implementation. You will join our Implementation team and serve as the primary driver of project management, data onboarding coordination, partner communication, and UAT facilitation across the full implementation lifecycle — from Sales-to-Implementation intake through go-live and the transition of execution to Customer Success.

• Maintain the detailed plan and RAID log across all workstreams (data onboarding, configuration, testing, and go-live).
• Lead weekly client status calls with structured Red/Amber/Green health reporting.
• Serve as the first line of risk identification.
• Partner closely with the Delivery Director, Business Analyst, Customer Engineering, and Customer Success to ensure cohesive client communication.

Qualifications

• Enjoy working with others and collaborating.
• Self-starter with strong organizational and communication skills.
• Passion and determination about our platform solutions and our customer's success.
• Prior experience working with technical teams to deliver products.
• Experience with project management best practices and tools; hands-on experience with trackers for project plan management and JIRA/Confluence for technical ticket tracking is strongly preferred.

Requirements

• 5+ years of experience in a commercial or operational capacity at a specialty pharma/biotech manufacturer, health tech company, or healthcare consulting firm, with exposure to specialty pharmacy channel data, hub operations, or patient support programs.
• 5+ years of prior work experience in a customer engagement, implementation, or program management role for a SaaS or data analytics platform, including direct experience facilitating UAT, managing client-facing status reporting (RAG), and delivering across a broad range of methodologies including agile.

Benefits

• Competitive salary of $135,000 to $150,000.
• Benefits package.
• Opportunity to make a significant impact on a first-in-industry digital health solution.