Tier I Help Desk Analyst - DoD IT Support (Remote)
DirectViz Solutions, LLC
Alexandria, VA
- Remote job
DirectViz Solutions, LLC (DVS) is seeking a Tier I Help Desk Analyst to support a large DoD team from Alexandria, VA, with remote flexibility. The role involves frontline customer service for 90% Intel-based PCs and 10% Apple workstations, logging tickets, and escalating complex issues to Tier II. Public trust clearance is required. Responsibilities include password resets, account unlocks, and device remediation, with attendance at daily trainings and coordination with the VP Facilitator and #J-18808-Ljbffr DirectViz Solutions, LLC
Vacancy posted 1 day ago
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