Administrative Assistant

About the Role ZT Systems is seeking a highly organized, detail‑oriented Administrative Lead to support our Customer Operations organization. In this critical role, you will drive operational excellence, cross‑functional alignment, and strategic execution across the organization. You will partner closely with teams such as Finance, HR, Legal, and IT. A key part of this position includes providing high‑level executive and administrative support to the VP, Customer Operations and the leadership team, enabling smooth day‑to‑day operations at the leadership level. Key Responsibilities Operational & Strategic Support Oversee daily business operations to ensure alignment with the organizational goals and priorities. Analyze operational performance, identify trends, and develop strategies to improve productivity, reduce costs, and optimize workflows. Collaborate with Finance, HR, Legal, IT, and other teams. Drive execution of strategic initiatives, ensuring timelines, milestones, and budgets are met. Maintain business documentation, dashboards, and reporting packages for senior leadership. Develop presentations, executive communications, and other strategic collateral. Identify operational risks and support mitigation plans. Standardize procedures and documentation to promote organizational consistency. Support budget planning, forecasting cycles, and vendor management activities. Lead change‑management efforts and contribute to a culture of continuous improvement. Administrative & Executive Support Provide direct administrative support to the VP, Customer Operations and the leadership team. Manage complex calendars, prioritize meeting needs, and ensure timely communication and coordination. Arrange domestic and international travel, including detailed itineraries and logistics. Prepare, submit, and track monthly expense reports; assist team members with approvals. Coordinate logistics for internal meetings, offsites, conferences, and department‑wide events. Oversee conference room scheduling, visitor hosting, and catering arrangements. Manage onboarding logistics and serve as liaison between IT, Facilities, HR, and new hires. Track department purchases, reconcile expenses, and support budget oversight. Handle sensitive information with the highest level of professionalism and confidentiality. Qualifications Bachelor’s degree in Business Administration, Operations Management, or related field (preferred). 2+ years of experience in business operations, project management, or a similar operational role. Excellent verbal, written, and presentation communication skills. Strong ability to distill complex information and present it clearly to technical and non‑technical audiences. Ability to transform raw data into actionable insights and compelling narratives. Demonstrated strength in organization, prioritization, decision‑making, and problem‑solving. Proven ability to manage multiple projects simultaneously in a fast‑paced environment. Highly self‑motivated, able to work independently with minimal direction. Strong proficiency in Excel and PowerPoint; skilled in presentation development and public speaking. Experience driving process improvements and cross‑functional initiatives. Familiarity with process improvement and change‑management methodologies (preferred). Benefits Competitive base salary Performance‑based annual bonus eligibility 401(k) retirement savings plan Tuition reimbursement for eligible education programs Comprehensive medical, dental, and vision coverage with access to leading providers Mental health resources and employee wellness support programs Paid time off (PTO) and company‑paid holidays Parental leave and family care support programs Structured training programs and on‑the‑job learning opportunities Matching gifts and volunteer programs to support causes you care about Learn more about our benefits here. Equal Opportunity Employment Zt Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Zt Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please be aware that certain positions may require the applicant to either 1) be a U.S. citizen or national; 2) be a lawful permanent resident (green card holder); 3) refugee under 8 U.S.C. § 1157; or 4) asylee under 8 U.S.C. § 1158, or 2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing. Current employees applying internal link. #J-18808-Ljbffr