Customer Success Lead

Customer Success Manager

We're looking for a Customer Success Manager to help our customers get the most value from Corridor and build long-term, successful partnerships with us.

You'll own a portfolio of customers throughout their lifecycle from onboarding and adoption through ongoing engagement, renewal, and expansion. You'll work closely with our Head of Customer Success, Sales, and Product to understand customer needs, solve problems, and ensure customers are successful with Corridor.

What You'll Do

• Own and build trusted relationships with a portfolio of customers, including security, engineering, and technical stakeholders.
• Lead onboarding and adoption, helping customers successfully implement Corridor and realize value quickly.
• Monitor customer health, identify risks early, and proactively address challenges.
• Drive ongoing engagement, renewals, and opportunities to deepen adoption and expand usage.
• Partner with Sales, Product, and Engineering to advocate for customer needs and solve problems.
• Share customer feedback and insights to help improve the product and overall customer experience.

Who You Are

• You're a high-ownership, customer-focused operator who enjoys building relationships and solving problems.
• You have experience managing B2B customers and driving adoption, retention, and growth.
• You're comfortable working with technical customers and can quickly learn complex products.
• You're proactive, organized, and comfortable managing multiple priorities.
• You're an excellent communicator who can build trust with both technical and executive stakeholders.
• You enjoy working in a fast-moving environment and taking ownership of customer outcomes.

Qualifications

• 36+ years in Customer Success, Account Management, Solutions, or another customer-facing role
• Experience managing B2B customers through onboarding, adoption, renewal, and expansion
• Experience with technical products, ideally cybersecurity, developer tools, infrastructure, or AI
• Strong relationship-building and problem-solving skills
• Comfortable working in an early-stage environment

Equal Opportunity

Corridor is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other characteristic protected by applicable law.

We're looking for someone open to working in a hybrid environment; 3 days per week in our South Beach, San Francisco office (Mon, Wed, Fri).