Restaurant Office Administrator

Restaurant Office Administrator

Location: 11792 West Broad Street, Richmond, VA Brand: Cooper's Hawk Compensation range is $44,000-$54,000/year + 10% bonus potential. The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity.

As a Restaurant Office Administrator at Cooper's Hawk, you'll play a key role in supporting both the front and back of house through a wide range of administrative, financial, and event-related responsibilities. In partnership with the General Manager and Restaurant Support Center, you'll ensure smooth office operations, accurate financial processes, and exceptional private event coordination. Your attention to detail and commitment to hospitality will help create a seamless experience for both Team Members and Guests.

What You Will Get

• 50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision and Telehealth plus Wellness Discount
• 401(k) with Company Match
• Health & Flexible Savings Accounts- Health and Dependent Care
• Long-Term Disability; Voluntary Short-Term Disability
• Basic Life and AD&D Insurance (with option to purchase additional coverage)
• Paid Parental Leave
• Paid Time Off
• Access to Team Member Relief Program
• Wellness and Mental Health Support
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Team Member Rewards, Milestone Recognition and Referral Bonuses
• Career Development Opportunities

How You Will Succeed

Show Up Ready: Come prepared, stay sharp, and start strong.

• Oversee and maintain all back-office procedures and administrative systems
• Track and manage marketing collateral, office supplies, and uniform inventory
• Manage gratuity systems and daily cash reconciliation
• Prepare and process invoices using the Crunchtime system
• Maintain daily Wine Club Membership data entry and support reservation system

Own What You See: Take responsibility, jump in, and do what needs to be done.

• Handle booking and execution of all private events
• Process vacation requests and payroll-related matters
• Support Team Members with policy, payroll, and benefits questions
• Assist with screening applications and processing employment paperwork
• Maintain back-office organization, cleanliness, and security
• Track health and safety certifications and ensure required postings are up to date

Stay in Sync: Communicate often, move with your team, and keep service flowing.

• Partner closely with the General Manager and Restaurant Support Center to ensure compliance with policies and procedures
• Train and support the Office Assistant to act as a weekend/vacation backup
• Attend meetings and provide updates on administrative and event-related matters
• Coordinate with kitchen and management teams to ensure event timelines are met

Make It Personal: Be genuine, listen well, and tailor the experience.

• Answer phone calls and assist Guests with professionalism and care
• Conduct post-event follow-ups to ensure Guest satisfaction
• Retrieve and verify custom event dcor and amenities to meet Guest expectations
• Represent Cooper's Hawk values and create a respectful, positive, and professional work environment

Add a Touch: Go beyond the expected to create memorable moments.

• Coordinate monthly Wine Club events and private dining experiences
• Maintain banquet materials and supplies to ensure flawless event execution
• Ensure 100% accuracy in BEOs, contracts, room design, and payments using Tripleseat and Eventbrite
• Celebrate milestones and support a culture of hospitality and excellence

What You Will Bring

• Must represent Cooper's Hawk values
• Six months of supervisory experience
• Minimum age requirement of 21 years
• Cash handling experience
• One year of event planning experience required
• Organized self-starter who anticipates event needs, multi-tasks, discerns work priorities, and meets deadlines with little supervision
• Acts as a Cooper's Hawk brand ambassador and trusted liaison with Team Members, managers, vendors, and suppliers
• Manages competing priorities under strict deadlines, must have problem solving skills and attention to detail
• Is team-focused, has a commitment to creating Community with team members and guests
• Enjoys working with people and enthusiastic about corporate and social event management
• Has excellent analytical and problem-solving skills
• Excellent verbal and written communication skills; Has the ability to read, understand and communicate in English
• Demonstrates financial and business acumen and strong intrapersonal skills
• Is proficient in Microsoft Office Suite
• Preferred certifications include ServSafe and state/local licensing requirements
• Must be able to work up to 40 hours per week in a variety of shifts

Cooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.

Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits.

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper's Hawk, we're bringing the vibrant flavors of Rome to them as well. Together, we're creating a lifestyle brand like no other.