Office Coordinator

Mass General Brigham Front Desk Coordinator

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for managing front desk activities, coordinating patient appointments, and providing excellent customer service to patients and visitors.

Primary Responsibilities:

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Qualifications:

• High School Diploma or equivalent required.
• Associate's degree in a health related or management field preferred.
• 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
• Epic experience preferred.

Additional Knowledge, Skills and Abilities:

- Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.

- Strong organizational and multitasking abilities, with attention to detail and accuracy.

- Proficiency in using computer systems, electronic health records, and scheduling software.

- Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.

- Ability to handle sensitive and confidential information with professionalism and discretion.

- Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.

Additional Job Details (if applicable):

• Schedule and Work Model: Full-time, Monday through Friday, standard business hours (8am-4:30pm).
• On-site at Newton Wellesley Hospital in Newton, MA.
• Remote Type: Onsite
• Work Location: 2014 Washington Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.