Front Desk Agent -Marriott's Ocean Pointe

Front Desk Agent – Marriott's Ocean Pointe Full-time. Shift: 1st/2nd, including weekends and holidays. Job Details Front Desk Agent Full‑time Benefits Competitive pay Medical, dental, vision, and 401(k) opportunities Travel discounts Credit union membership Tuition reimbursement Professional counseling & family support Growth and development opportunities Free on‑site parking Discount at all on‑site food & beverage outlets Work‑shoe credit through Shoes for Crews twice a year Company‑branded coat/jacket for outdoor and travel roles Hats, sunscreen, and t-shirts for outdoor roles Bi‑annual team‑building events Quarterly celebrations, Associate of the Month, Associate Appreciation Week, and Housekeeping Appreciation Week Guest satisfaction survey awards up to $100 a month when department specific goals are met Responsibilities Check owners/guests into their villas and review property amenities, services, hours of operation, and local areas of interest and activities. Actively listen and respond positively to guests' questions, concerns, and requests, and contact other departments to help resolve guest issues. Identify and explain room features to guests (e.g., use of room key, ice and vending areas, etc.). Follow up with owners/guests to ensure their requests or problems have been met to their satisfaction. Answer telephone calls and route calls to the proper department as applicable. May be asked to assist with bellman and runner duties depending on facility or location. Qualifications Must be able to work a flexible schedule, including full weekend and holiday availability. Must have great customer service skills – all our positions come into contact with guests. EEO Statement Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. #J-18808-Ljbffr Rebel Idealist LLC