Collections Specialist

Collections SpecialistIselinNearest Major Market: New JerseyDSV – Global Transport and Logistics At DSV, our purpose is to keep customers' supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air, sea and road. Our vision is to create long-term, sustainable growth and value for our customers, employees, shareholders and society. Close to 150,000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services. As a global leader, our commitment to sustainable business practices is a central element of our overall business strategy.DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Collections Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, in-office position is responsible for managing a multi-million dollar portfolio, ensuring timely payment of outstanding receivables, and resolving complex payment issues to maintain DSV's strong liquidity and positive customer relationships.Key ResponsibilitiesPortfolio Management: Manage collection requirements for a multi-million dollar portfolio of accounts.Customer Communication: Effectively communicate with customers (verbal and written) to secure the collection of outstanding accounts receivable.Issue Resolution: Resolve customer discrepancy claims and nonpayment issues by collaborating with Billing and Sales Administration.Financial Processing: Process credit card transactions, refunds, adjustments, and prepare recommendations for write-offs.Account Service: Provide ongoing customer service, including data submission of invoices, generating statements, and handling special requests.Reporting: Generate status reports detailing portfolio aging and payments.Documentation: Prepare required documentation for placing accounts with third-party collections agents.Team Support: Support the Credit & Collection Management team with special projects and provide coverage for colleagues as needed.Minimum QualificationsExperience: A minimum of two years' experience in credit and collections.Education: Bachelors or Associates degree, or equivalent post-high school education/training.Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset.Professional Skills: Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team.Industry: Shipping experience is preferred but not required.Location: This is a full-time, in-office role at our US Headquarters in Iselin, NJ. Remote work is not available. For this position, the expected base pay range is $22.50 – $30.50. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io.