Business Development Representative

Job TitleRick Hendrick City ChevroletLocation: 5101 E. Independence Blvd, Charlotte, North Carolina 28212Summary: Primarily responsible for lead generation activities in support of the company's sales and service goals.Essential Duties and Responsibilities include the following:Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.Log all customer comments into Dealership Management SystemSchedule follow-up contact if no appointment is made in Dealership Management SystemConfirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re-schedule "no-show" customer appointments.Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set.Forward any customer concerns to the correct department Manager and follow-up.Maintains CSI at or above Company standardsMaintains an organized, clean and safe work areaParticipates in required trainingFollows Safeguards rules and regulations.Demonstrates the Company's Core ValuesMaintains accurate timekeeping record in timekeeping system.Complies with Company policies and proceduresObserves all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assignedQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.Desired Education:o GED? High School Diplomao Associate Degreeo Bachelor Degreeo Master Degreeo Doctorate DegreeField of Study/Work Experience:o Accountingo Automotiveo Businesso Human Resourceso Information TechnologyDesired Work Experience:? up to 3 yearso 3-5 yearso 5+ yearsEducation/Work Experience:Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.Certificates and Licenses:o Valid Driver's Licenseo Automobile Salesperson LicenseComputer Skills:Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication Skills:Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.Attendance Expectations:The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.Environment Demands:Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.Verbal and Writing Ability:Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with customers courteously, efficiently, and professionally.Math Ability:Ability to add, subtract, multiply and divide.Reasoning Ability:Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.Core Values:To perform the job successfully, an individual should demonstrate the following Core Values:Servant LeadershipTeamwork through Trust & RespectIntegrityCommitment to Customer EnthusiasmPassion for WinningAccountability at All LevelsCommitment to Continuous ImprovementThis job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.