Professional Enrollment Management Coordinator, CPE (Part-time)

Job Summary Support prospective and current students during enrollment, ensuring excellent service and efficiency. Communicate with students through various channels, manage inquiries and administrative tasks, organize records, assist with events and outreach, and support payment processes and resource accounts. Serve as a backup for resource management and contribute to the Enrollment Management team's success by ensuring smooth operations and a positive student experience. This is a part‑time, temporary position, anticipated at 35 hours per week. Responsibilities Supports prospective student engagement by providing outreach and follow‑up communication from inquiry through registration using phone calls, emails, face‑to‑face or virtual meetings, and live chat. Monitors and responds to live chat (Talkative) webpage inquiries, voicemails, all resource emails and collects data from Lumens (Abandoned Cart), while serving as a backup during advisors' absences. Provides accurate information to prospective students and transfers more complex inquiries to appropriate Enrollment Advisors or Programming team. Assists in planning, coordinating, and supporting events such as open houses and other outreach activities to promote student engagement and program visibility. Maintains organized and up‑to‑date digital filing systems for Professional Education courses, program materials, and student records. Manually creates student profiles for contract training class setup, ensuring data accuracy and completeness. Assists with scanning of Sallie Mae, WIOA, VA, payment plan documents, receives payment plan requests, sends out payment plans and contacts for upcoming and/or past due payments. Creates, edits, merges, registers, and enters grades for students in the enrollment management system. Assists with Enrollment Window/Reception area and other administrative support and tasks as requested. Required Qualifications High School diploma or equivalent. Current, valid, and unrestricted driver's license. One (1) year of related work experience. Preferred Qualifications Demonstrated interest in professional development, community engagement, and data collection. An undergraduate or advanced degree from an accredited institution of higher education. Prior records management experience at an institution of higher education. Experience with event planning, fundamental selling, hospitality, and customer service. Abilities, Knowledge, Skills & Abilities Knowledge of computerized student information systems. Knowledge of department and college policies, procedures and practices. Proficient with computer applications and programs associated with the position (e.g., Microsoft Office suite). Strong data and records management skills; ability to support learning through performance of essential job functions. Excellent interpersonal, initiative, teamwork, problem‑solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills. Strong customer service skills; phone and e‑mail etiquette. Ability to build skills needed to take full advantage of Professional Education's Salesforce CRM system. Ability to create and sustain effective working relationships. Ability to answer work‑related questions and/or interpret and apply guidelines. Ability to handle multiple tasks or projects at one time, meeting assigned deadlines. Strong attention to detail and follow‑up skills. Other Information This is not a supervisory position. This position has financial responsibilities. This position will be required to drive. This role is considered a position of trust. This position requires a purchasing card (P‑Card). This position may travel 1% – 24% of the time. Background Check Credit Report. Standard Enhanced. MVR. Equal Employment Opportunity Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity or in a manner that creates a hostile environment for members of the KSU community. For additional information or to file a complaint under the provisions of this policy, contact the Office of Institutional Equity at English Building, Suite 225, View email address on click.appcast.io. Compensation Starting salary range: $16.40 per hour, anticipated to be on average 35 hours per week. Offers are based on relevant experience. Location Kennesaw, Georgia. Primary location: 1000 Chastain Road NW, Kennesaw, GA 30144. Marietta campus: 1100 South Marietta Parkway, Marietta, GA 30060. Job ID: 299352 Full/Part Time: Part Time Regular/Temporary: Temporary #J-18808-Ljbffr Inside Higher Ed