FACILITIES COORDINATOR

Facilities CoordinatorPotbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. And yeah, we've got the best. Ready to join our growing Potbelly Nation?Competitive pay with performance-based annual raises!Medical, Dental & Vision InsuranceDomestic Partnership BenefitsPaid Parental LeaveFSA and HSA with Employer ContributionCommuter Benefit ProgramRetirement Savings 401(k) WITH company matchEmployee Assistance ProgramPaid Time OffDiscount ProgramFlexible Work ScheduleCareer growth opportunitiesIf hired, you must meet and maintain all eligibility requirements to qualifyLocation: Support CenterReports to: Sr. Facilities Manager, Operations Facilities/PropertyJob Level - 2Full-TimeExemptTravel Requirements: RarelyThe Facilities Coordinator will play a key role in driving our R&M expenses downward through work order management, vendor management, full proposal review to include an awareness of time needed to complete a Preventative Maintenance & repair work order and current parts costs and bringing new and innovative ideas to the table. The Facilities Coordinator will also provide support to the field.The Facilities Coordinator will develop strong vendor relationships, be responsible for specific categories as determined by Sr Facilities Manager, assist in creating, developing, and implementing facility guidelines. The individual will support all company driven initiatives. They will act as back up to Sr. Facilities Manager and Facilities Team as needed.Some of the main responsibilities of the Facilities Coordinator include managing the PM Expense & budgets, contributing to Vendor performance management, work order flow management, proposal review, review and process invoices, special projects preparing monthly reports and facilitating overall communication to the field pertaining to facility management initiatives.This position is measured by time to complete work orders, budget expense and P&L line items.Specific ResponsibilitiesManage the maintenance of fully functional and compliant facilities, as well as assist in the annual plan and budget for responsible regions and or categories.Maintain tracking reports on budget management for unplanned maintenance, contractual maintenance programs, special projects, and review/approval of all invoices pertaining to the same.Complete review of proposals prior to approvalMaintaining and updating "Parts Listings"Become proficient in knowledge of all PB shop related equipment – to include, but not all inclusive, refrigeration, HVAC, hot water heaters, doors and locks, grease traps and plumbing.Knowledgeable of time needed to complete needed repairs.Assist in vendor post-work verifications and regular vendor performance review.Manage services of third-party contractors as well as monitor their daily performance and PM completion within allotted time.Ability to communicate with customers (operations team) to identify specific and general facility needs to better service the shops.Working knowledge of applicable regulations, standards, and safety practices.Available to be 'On-Call', monitoring MOL as assigned 24/7 or to respond to emergency scenarios from shop or vendorsAssist with any other Facilities related duties as requestedEssential Physical FunctionsMust have the ability/stamina to work a minimum of 50 to 55 hours a week.Ability to lift a minimum of 50 pounds, frequently.Ability to travel in the field as needed.Will frequently reach, feel, bend, stoop, carry, finely manipulate, and key in data.Must be able to work in both warm and cool environments, indoors and outdoors.Must be able to tolerate higher levels of noise from music, customer, and employee traffic.Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.Ability to support several fast-paced, high-volume, customer-focused shops through organization and coordination of schedules, supervision and counseling of employees, problem-solving, maintaining cleanliness, and providing great customer service.Must be able to engage in problem-solving skills to help identify and solve potential issues in the field.Must be able to communicate heavily with employees and Support Center and Zone Team members through telephone, e-mail and in-person communications.Experience, Education and BehaviorsMust represent The Potbelly Advantage and Our Values.Education: High School diploma or equivalent associate degree preferredExperience: 5+ years in general facilities maintenance/management preferred, with restaurant industry experience, particularly refrigeration, being a definite a plus. Experience in workflow management systems.Skills: Excellent organizational and time management skills; Ability and desire to work with minimal guidance; Strong initiative, Outgoing and enthusiastic and fun, Strong written and oral communication skills, Detail oriented. Microsoft Word, Strong Excel, PowerPoint and Workflow Management System.Must have strong interpersonal skills and have the ability to build strong relationships with vendors, landlords and city government contacts.Ability to manage and adhere to budgets.Qualities: Passionate, energetic, flexible, highly motivated, and must be able to work independently.Must be willing to work non-traditional hours.Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.Application Deadline: We accept applications for this position until 12/31/2026. We encourage all individuals to submit their applications.Potbelly actively creates and promotes an environment that is inclusive of all people and their unique abilities, strengths, and differences. We respect and embrace diversity in each other, our customers, suppliers, and all others with whom we interact as an essential component in the way we do business. Diversity only strengthens our Potbelly vibe, who we are, and how we work.We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Potbelly Sandwich Works