Payment Account Manager - Middle

SOFTSWISS is hiring a Payment Account Manager to join our PSP Account Management team. In this role, you’ll work closely with clients and internal stakeholders to optimise payment operations, support business growth, and ensure a high standard of service across payment solutions and integrations. Purpose of the Role: You’ll build strong client partnerships and support the smooth operation across assigned clients. Your work will focus on analysing performance, solving operational challenges, and aligning client needs with internal teams to drive effective outcomes. Key Responsibilities: Develop and maintain long‑term relationships with clients and key stakeholders on the client side. Understand client business models, operational processes, and payment‑related needs. Monitor and forecast key payment performance metrics. Collaborate with PSP Business Development, Technical teams, Business Account Managers, and other stakeholders to resolve issues and drive successful outcomes. Communicate client requirements and feedback to internal teams. Identify opportunities to improve account management processes and implement initiatives that enhance efficiency and service quality. Required Experience: Experience in client-facing roles involving relationship management, account management, or customer success. Strong communication, negotiation, and analytical skills. Advanced English proficiency (B2 level or higher). Good understanding of the IT industry and key business processes. A proactive mindset with a strong willingness to learn and grow professionally. Nice to Have: Experience in Fintech, Payments, or Payment Service Provider (PSP) environments. Familiarity with the Gambling or iGaming industry. Basic understanding of platform functionality and knowledge of Devcode. Main Advantages Private health insurance Sports benefits Free English lessons (online) Local language courses Paid time off Maternity leave support Referral program rewards Upskilling, internal workshops, and participation in professional conferences and corporate events #J-18808-Ljbffr