Customer Success Architect
$93.6k - $158.4kRemote Jobs
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100 trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. Fortune 500 is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Customer Success Architect, you'll help some of GitLab's most important customers align our DevSecOps platform with their business goals and turn plans into lasting outcomes. You'll partner with customers after the sale to translate pre-sales command plans into clear success plans, guide adoption and maturity, and provide hands‑on technical enablement across Git workflows, software development lifecycles, continuous integration, continuous deployment, and DevSecOps practices. Reporting to a Senior Manager within our North America Customer Success organization, you'll own a portfolio of customers, serve as their primary GitLab liaison, and work across Product Management, Engineering, Sales, Professional Services, and Customer Service to help them navigate technical and organizational complexity. What you'll do Partner with customers to turn pre-sales command plans and desired business outcomes into actionable objectives and clear success criteria. Guide customers on effective use of the GitLab platform, including DevSecOps best practices, Git workflows, continuous integration, continuous deployment, and adoption patterns. Own a portfolio of customers and advance adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement. Build and maintain Customer Success Plans that define customer goals, key performance indicators, and progress over time. Act as the primary GitLab liaison for assigned accounts, coordinating questions, issues, and escalations across Customer Service, Product Management, Sales, and Professional Services. Provide hands‑on onboarding and technical enablement, including education on new GitLab features, releases, and relevant use cases. Program manage account escalations by clarifying root causes, coordinating follow‑up actions, and keeping stakeholders informed. Collaborate with Services and internal partners to identify training, enablement, and maturity opportunities aligned to customer needs. What you'll bring Practical understanding of Git, common branching strategies, and modern software development lifecycles. Working knowledge of continuous integration, continuous deployment, and DevSecOps practices. Experience partnering with customers to define business outcomes and translate them into success plans, goals, and measures. Background in customer success, post‑sales, or professional services work focused on adoption, retention, and customer satisfaction. Ability to manage a portfolio of customers, including coordinating across Customer Service, Product Management, Sales, and Professional Services. Skill in handling escalations in technical environments with clear communication and structured follow‑through. Strong communication, presentation, and organization skills, with attention to detail and analytical thinking. Ability to apply transferable skills from related roles or industries to customer‑facing technical adoption and success planning work. About the team We are part of GitLab's Customer Success organization. Our mission is to help customers align the GitLab platform with their business objectives through hands‑on technical enablement, driving adoption, utilization, and DevSecOps maturity while building strong, consultative relationships. As Customer Success Architects, we act as trusted advisors and key liaisons between customers and the broader GitLab ecosystem, collaborating closely with Product Management, Engineering, Sales, Support, and Professional Services to address questions, guide roadmaps, and navigate escalations. We work in an all‑remote, asynchronous way, coordinating across time zones to support a focused set of strategic accounts and ensure long‑term customer success. United States Salary Range
$93,600-$158,400 USD
How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well‑being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. #J-18808-Ljbffr Remote Jobs- Mursion Inc is seeking a Manager of CS Operations to lead the operational foundation for customer success. The ideal candidate will manage the CS team, develop critical operations processes, and build health scoring measures to prevent account churn. Applicants should...SuggestedRemote workFlexible hours
- GitLab is seeking a Customer Success Architect (CSA) to enhance customer satisfaction and drive success through deep engagement with clients. This role serves as a strategic liaison, ensuring our platform aligns with customer objectives while managing ongoing relationships...SuggestedRemote job
- Join Mixpanel as a Customer Success Architect and help enterprise customers drive business outcomes through self-serve analytics. About Mixpanel Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, including Workday, Pinterest, LG, and Rakuten...SuggestedContract work
- Sigma, located in New York, is seeking a Customer Success Architect to provide technical expertise for the post-sales customer experience. You will work closely with customers to ensure their success by offering advice on best practices and gathering feedback to enhance...SuggestedFlexible hours
$80k - $100k
Blackkite in the United States is seeking a Digital Customer Success Manager. This role involves building and leading the tech touch program, enhancing customer engagement and retention. Key responsibilities include designing scalable customer programs, managing automation...Suggested- ...launching high-impact AI-powered automations. This builder role demands critical thinking, independence, and comfort working across Sales, Marketing, Customer Success, and Rev Ops in a fast-paced environment. Equity and comprehensive benefits included. #J-18808-Ljbffr Shelf
- Nomado24 is looking for a Customer Success Architect to enhance customer satisfaction by aligning GitLab’s platform with client’s business goals. You will partner with customers to guide them through the GitLab ecosystem and support them in achieving their desired outcomes...
- ...live-commerce brand in New York, is hiring to build our SwishX customer support from the ground up. You will define processes, tools, quality... ...strengthens trust and loyalty while enabling proactive member success as the business grows and adds new channels like SwishX. #J-18...
- Verint Systems Inc. is seeking a CS Journey & Programs Specialist to design and operationalize customer journey frameworks. The role involves creating resources for Customer Success Managers to enhance customer engagement. Candidates should have a bachelor's degree and 5+...
- MD Integrations is searching for a proactive Customer Success Manager to facilitate successful onboarding and support for our telehealth partners. This remote full-time role is pivotal in ensuring partners have a seamless implementation experience and receive ongoing guidance...Full timeRemote work
- United States Digital Space LLC is seeking a Customer Success Architect (CSA) to enhance customer relationships and provide strategic guidance. This role requires a strong understanding of DevSecOps practices and aims to drive customer satisfaction and retention. The CSA...
- Salesforce, Inc. seeks a Partner Technical Architect to drive customer success by helping partners build production-grade solutions using Agentforce. You will prototype ideas, create reusable assets, and guide partner teams while ensuring product quality and delivery economics...
- ...impactful sales by becoming a product expert, running technical demos, and addressing customer needs. This founding-level role demands a technical mindset and a passion for customer success. Ideal candidates have experience in B2B SaaS, a strong grasp of data ecosystems,...
$185k
...are doing! We're committed to bringing passion and customer focus to the business. Lead Architect, Forward Deployed Engineer (Cogentiq) Fractal is a strategic... ..., AI, enterprise integration, and customer success. You will partner closely with enterprise customers to...Hourly payFull timeLocal area$153k - $187k
...Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are... ...execution across Sales, Marketing, and Customer Success. As we continue to evolve in an AI-... ..., and forward-thinking Sr. GTM AI Architect to lead the design and deployment of AI...Currently hiringRemote workFlexible hours$136.5k - $250k
...us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of... ...extraordinary. Role Summary We are seeking a hands-on Platform Architect with strong domain expertise across Custody, Wealth, and Asset...Temporary workWorldwideFlexible hours$170k
...role. Embark on a transformative journey as a Kafka Streaming Architect. At Barclays, our vision is clear –to redefine the future of... ...lasting mark on a platform that is central to Barclays’ future success. To be successful as a Kafka Streaming Architect, you should...Hourly payWork at office$240k - $265k
...Wyman Description: Title: Principal Architect Location: New York, Boston, DC,... ...the implementation lifecycle. Success in this role requires deep technical expertise... ...thinking, and consistently deliver innovative, customized solutions. As a result, we have a...Minimum wageWork at officeLocal areaRemote workWork from homeFlexible hours3 days per week1 day per week- ...Java, NodeJS, AWS Architect Visa status: U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. Tax Terms... ...that any deliverable meets the expected quality levels of our customers, use quality management to ensure quality levels are maintained...
- ...Project Architect Popli Design Group (PDG), a growing multi-disciplined Architecture/Engineering firm, is seeking an experienced Project... ...locations in New York State. Our extensive portfolio of successful projects has earned us a trusted reputation among our clients....Contract workFor contractorsWork experience placementWork at officeLocal area
- ...Description: Role Name Principal Architect_Mural Location: NY US JOB DESCRIPTION **OVERALL SUMMARY** As part of the Operations... ..., new technology initiatives, and consumer-facing systems. A successful Staff AI Engineer will be able to build full-stack AI product...
$149.67k - $171.05k
...STV is seeking a Senior Project Architect for our Buildings group in NYC, The Senior Project Architect (SPA) is the day-to-day delivery lead on complex architecture projects, running the work independently from kickoff through closeout. The role holds full technical...Contract workFlexible hours$239k - $278.75k
...geographies to solve big problems, stay close to our customers, and grow together. You will be part of a... ...values trust, accountability, and shared success where your work truly matters. Job Summary As a Principal Architect you will serve as a trusted executive...Remote workVisa sponsorshipWork visa$160k - $170k
...Licensed Architect Position EnTech Engineering, PC is a multidisciplinary engineering and construction management firm devoted to delivering best-in-class design and construction support services for infrastructure and facility projects that strengthen communities nationwide...Work at office$80k - $110k
.... For more information about our culture, we invite you to visit us as Position Summary We are seeking a well-rounded Architect with strong design sensibility and technical proficiency to join our Architecture studio. The ideal candidate brings experience in...Flexible hours$75.4k - $94.3k
...that will define the future of our profession and drive solutions to the most complex design problems. We are seeking to hire an Architect to join our Mission Critical practice within our Buildings Team for our Chicago, IL, New York, NY, Pittsburgh and/or Miami, FL offices...Work at officeFlexible hours$119.32k - $136.36k
...STV is seeking an Architect for our Buildings group in NYC. The Project Architect is the chief technical architect for the management and creation of construction documents on assigned projects within STV's New York Metro architecture practice. The role exists to carry...Flexible hours- ...Tosca Architect We are seeking a skilled Tosca Architect to join our team. The ideal candidate will have extensive experience with Tricentis Tosca and will be responsible for managing, optimizing, and maintaining our test automation processes. Must have AS1, AS2,...
$249.6k - $327.6k
...done. About the Role As an Industry Architect for Retail & Consumer Goods, you sit at... ...operations to loyalty, retail media, marketing, customer care, finance, and product content. This... ...in Snowflake's equity plan. The successful candidate's starting salary will be...Flexible hours- ...firm is seeking a talented and skilled candidate to join our successful team and work under the supervision of a Project Manager and Principal... ...levels of progress. Qualifications: ~ Licensed Architect or working towards licensure ~ Proficiency in Revit...
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