Account Executive I (PBM)

Account Executive

The Account Executive is responsible for the success of the overall client business relationship of Complex Accounts, Strategic Key Accounts, and entire assigned book of business. Provides proactive and strategic support for achieving financial goals resulting from successful oversight of client deliverables, renewals and upsell activity. Manages all aspects of business relationships with minimal management involvement and exhibits a track record of performance that exceeds expectations. Ensures customer satisfaction, and effectively leads the account client team focusing on service, revenue, and operational efficiency as identified in strategic plans for the client and MedImpact. This position operates with a very high level of autonomy on complex business issues while requiring minimal management oversight.

What You Get To Do:

• Manage book of business in pursuit of fiscal revenue targets as set by management
• Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client's business needs
• Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals
• Effectively utilize MedImpact forums and resources to proactively address client needs and to escalate issues where appropriate
• Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process
• Provide oversight of projects and client initiatives and assists in the interpretation and context of client requests
• Maintain the integrity of the annual strategic business plan and manage the fiscal revenue plan
• Manage client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for MedImpact product usage as well as client growth and expansion
• Lead renewal presentations. Utilize all internal pro-forma financial tools and forums to ensure preparedness and success
• Support the implementation process for assigned clients, including oversight of implementation and contract terms
• Negotiate and manage client contract throughout the lifecycle of the account
• Build strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business
• Coordinate with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into and strengthen client relationship
• Organize and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions
• Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions
• Supports and assists in sales and prospect presentations
• Develops and maintains effective relationships with client consultants as appropriate

Education and/or Experience

For consideration candidates will need:

• Bachelor's Degree from four-year college or university
• Three (3) to seven (7) years related experience, or equivalent combination of education and experience

Self-Insured Experience in the Self-Insured benefits arena, preferably with Employers, TPAs, States/Municipalities, Unions, Hospitals, private label PBM's, Cash Card and/or other related entities.

Other Skills and Abilities

Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management. Strong consultative selling and negotiation skills, Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases. Knowledge of healthcare products and contracts preferred. Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required. Excellent communication, writing and public presentation skills essential.

Travel

This position may require domestic travel up to 35% of the time, with little or no advance notice and depending on client contractual requirements.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

Equal Opportunity Employer, Male/Female/Disabilities/Veterans

OSHA/ADA:

To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.