Wireless Sales Manager - W1735/W1681

Overview Are you a dynamic leader with a passion for technology and a track record of driving sales excellence? Welcome to OSL, a vibrant leader in outsourced sales services, proudly partnering with Walmart Canada to manage over 350 wireless kiosk locations across the nation—and we're looking for an exceptional Wireless Manager like you! As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top‑notch customer experiences and robust sales performance. If you're driven by challenges and motivated by the potential to lead a talented team within a high‑energy retail environment, your journey with us begins now. Become an impactful change agent as our next Wireless Manager. We champion your professional and personal advancement with a competitive base salary, commissions, quarterly performance bonuses, and extensive employee discounts (up to 50% off wireless services) and RRSP matching. Earn $50‑65k annually (and potential to make more!). Enjoy paid vacation, comprehensive training, and career development opportunities. Core Attributes Leadership skills – ability to inspire and guide a team toward achieving sales targets and delivering exceptional customer service Technical acumen – strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales Sales proficiency – skilled in implementing sales strategies, setting performance goals, and driving revenue growth Customer focus – dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly Communication skills – excellent verbal and written communication abilities to clearly convey information and engage effectively Problem‑solving skills – capable of identifying issues quickly and developing practical solutions in a fast‑paced environment Adaptability – flexibility to adapt strategies in response to market changes or operational challenges Organizational skills – strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations Responsibilities Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation Drive sales targets and performance goals by motivating the team and implementing effective sales strategies Maintain an in‑depth knowledge of all products and services offered and ensure the team is also well‑informed Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes Analyze sales figures, forecast future sales, and adapt strategies to market trends Coordinate with the marketing department to implement promotional campaigns and sales initiatives Ensure compliance with all company policies and procedures as well as legal regulations Manage the department budget, including labor costs, supplies, and other expenses Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment Report to upper management on sales results, potential customer issues, and the overall performance of the department Various other duties, as needed Requirements Minimum required: full‑time role that requires flexibility to work various schedules, including days, evenings, and weekends. Retail management experience in wireless or electronics Demonstrated ability to drive team performance, sales results, and service quality Strong communication and presentation skills, essential for effective leadership and customer interactions Excellent customer service skills, with a proactive approach, attention to detail, and problem‑solving capabilities Physical ability to lift 30‑50 pounds Capability to stand or walk for extended periods during shifts Preferred Qualifications Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics Experience with recruitment, coaching, HR, and Canadian employment standards Benefits Competitive base salary, commissions, quarterly performance bonuses, employee discounts up to 50% off wireless services, RRSP matching, paid vacation, comprehensive training, and career development opportunities. Equal Opportunity Employer We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. #J-18808-Ljbffr OSL Retail Services