Key Account Manager

Job Title: Key Account Manager

Location: Bensenville, IL

Industry: Logistics

Pay: $70-80k + bonus on a direct hire basis

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring Key Account Manager for our client, a long-established, logistics organization. You will work closely with clients to ensure their satisfaction and oversee aspects of their shipments, providing exceptional service to meet client needs.

Key Responsibilities:

• Develop, maintain, and continuously improve Standard Operating Procedures (SOPs) to support operational excellence and consistency.
• Lead client onboarding and implementation efforts, ensuring a seamless transition and successful integration of services.
• Oversee day-to-day operational activities, proactively identifying risks, service gaps, and process improvement opportunities.
• Serve as the primary point of coordination across internal stakeholders to drive collaboration and deliver exceptional client experiences.
• Manage spot quote requests, support pricing initiatives, and identify opportunities for account growth and additional service offerings.
• Ensure operational KPIs are achieved, including data accuracy, timeliness, billing performance, and accounts receivable targets.
• Monitor customer activity and performance against committed volumes, taking corrective action as needed to maximize service and profitability.

Qualifications :

• 1+ year of logistics/transportation experience within a front facing, client services space
• High school diploma, associates/bachelors preferrred
• Ability to go onsite fully to the Bensenville, IL area
• Strong organizational skills with high attention to detail

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.