Care Manager - Home Care

Job Description

Job Description

Care Manager for a growing home care agency in Boise. You run client assessments, build care plans, and own the schedule. Pay depends on experience, plus quarterly bonus. Full time, in office.

The hardest part of home care is not the care. It is knowing who to send.

Every new client starts the same way. Someone's daughter calls because her mother is not safe alone anymore. You go out, sit down with both of them, and figure out what is really needed. Not just bathing and meals, but who this woman will actually let in her house.

Then you build the care plan, pick the caregiver, and go with them on day one.

You also own the schedule, which means you live with your own decisions. Caregivers call out. Clients change their minds. A shift falls apart at 6:30 in the morning and you fix it. We put scheduling with care management on purpose. The person who did the assessment already knows who can walk into that house and be welcome. A scheduler who has never met the client is guessing.

If you have done a job like this and it wore you down, this is not the right fit. If you have done it and you were good at it, keep reading.

The basics

• Pay depends on experience, plus quarterly bonus
• Full time, in office, Boise
• Some early mornings and occasional evening or weekend calls. Assessments and callouts do not respect a schedule.
• Paid training and certification, PTO, mileage
• Start date: as soon as we find the right person

What you would own

Client care. Run in-home assessments with new clients and their families. Build the care plan and keep it current. Document what actually makes a match work: temperament, level of care, gender or language preference, pets, schedule windows. Introduce and orient the caregiver in the client's home so day one goes right. Check in on active clients so you hear about problems before they become complaints. You are who families call when something changes and who caregivers call when they are unsure.

Scheduling. Build and maintain the weekly caregiver schedule in WellSky. Handle callouts and coverage gaps as they happen. Match caregivers to clients on skills, availability, location, and fit, using what you learned in the assessment.

Emergency shift coverage. Rarely, when no caregiver can be found, you take the shift yourself. Last resort, not a regular duty, but not optional. Everyone here, including the owners, has covered shifts.

Who you would work with

You report directly to the owners. No regional manager, no corporate escalation path. If you need a decision, you get one that day.

Your closest partner is our Office Manager, who runs recruiting, the front line, client records, billing, and our VA program. She hires the caregivers you will be matching to clients, so what you learn in an assessment goes straight into who she goes out and finds. You own the client and the schedule. She owns the office. The handoff between those two happens all day, so this has to be someone she can trade information with fast and without friction.

Below that is a caregiver team that is growing. You will know all of them by name.

About us and where this is going

HomeWell Care Services of Boise provides non-medical in-home care to seniors and adults across the Treasure Valley. Bathing, dressing, meals, companionship, transportation. The daily things that let people stay in their own homes instead of moving into a facility. Locally owned, nationally backed.

We are early. This office is being built right now, not maintained. Until we grow enough to add support under this role, you will wear more than one hat, and the job will look different in a year than it does on day one. If you need clean edges and a fixed task list, this will frustrate you. If you want to build the thing rather than inherit it, this is the rare chance to do that. Growth creates positions, and the person who builds this office is first in line for what comes next.

How we work

We are small, so culture here is not a poster. It is five things, and we hire and separate against them.

Do what you say you will do. Most of this job is loops that have to get closed. If you told a daughter you would call Thursday, Thursday matters.

Own the outcome. The client got covered or they did not. Whose fault it was is a separate and much less interesting conversation.

Communicate early, openly, honestly, solution minded. Bring us the problem while it is small. We would rather hear it Tuesday with no answer than Friday with an excuse.

Build real connections. Families tell you things they have told no one else. Caregivers will tell you why they are really quitting, if they trust you. That trust is the actual product.

Find a way to yes. The answer here is usually "here is how," not "that is not my job." We do not want yes people and we do not want reflexive pushback.

What you need

• Direct experience with seniors or adults needing care: home care, senior living, a clinical setting, or hands-on caregiving
• Comfortable leading a conversation with a family about what their parent actually needs, including the parts nobody wants to say out loud
• Steady under real-time pressure and heavy phone contact
• Strong computer skills, quick on new software
• Valid Idaho driver's license, reliable vehicle, current auto insurance
• Able to pass a background check and meet Idaho caregiver requirements
• Willing and physically able to provide hands-on care in an emergency

Helpful but not required: CNA or other caregiving credential, care plan or in-home assessment experience, WellSky or ClearCare, scheduling or staffing background, experience somewhere small enough that you built things yourself.

We will teach you the industry. We cannot teach someone to be trusted in a stranger's living room.

How to apply

Apply here with your resume. 

We read every application ourselves and respond to every serious candidate within two business days.

HomeWell Care Services of Boise is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by federal, state, or local law. Employment is contingent on a background check and the ability to meet Idaho home care requirements.